Heating, Bathroom and Kitchen Consultant - Whitianga

You will be responsible for maximising the Heating, Bathroom, and Kitchen sales and the Showroom area by providing excellent service to our Trade and Retail customers at our Whitianga Branch . This includes helping customers find and select products, providing product knowledge, advice, and completing all stock-related tasks. This is a permanent 30h part-time role, with at least 3 working days during the week with rostered Saturdays. Daily you will be responsible for –

• Building effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.
• Being a people person thriving most when supporting our customers, ensuring they have a winning in-store experience.
• Playing a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.
• Discussing building materials, themes, colours, patterns, and room layout with clients and producing sketches and drawings based on their requirements.
• Consulting with clients via phone and email.
• Seeking out value-add solutions for internal and external customers.

Skills and Experience: We are looking for someone with a positive attitude and a real team player. You should be reliable and have a willingness to learn. You will need to be able to work independently as well as in a team environment. Great attention to detail and competent computer skills are essential.

• Proven Customer Service or Retail Sales experience, with confidence and clear, accurate communication skills to deal with challenging demands and time frames.
• Experience in designing Kitchens, bathrooms, laundry, flooring, and wardrobes would be ideal, but not essential!
• You must be polite, professional, and accommodating when assisting our customers.
• A high standard of personal presentation and excellent verbal and written communication skills are required.
• Excellent time management skills to meet tight deadlines and company targets are essential.

What We Offer:

• Competitive hourly rate & Staff-buying privileges.
• Genuine development opportunities that come with being part of the wider Fletcher Building Group.
• Health & Wellbeing initiatives including an Employee Assistance Programme.
• Joining an inclusive and diverse team and company.

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together. Pre-employment checks including references, medical, drug test, and a Criminal background check are required, as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. #J-18808-Ljbffr