Operations Team Member - Mandarin Speaking - Albany

This is a varied role working across the branch that will see you involved in serving customers on the trade counter and in the yard & Drive Thru area, as well as getting customer orders ready for dispatch. You will be working in a team of 15 operation staff under the guidance of an experienced and supportive leader.

Responsibilities:

• Ensure that our customers, who are made up of trades, businesses, and homeowners, are greeted with a cheerful smile and exceptional service.
• Process sales at our trade counter.
• Load goods onto customer vehicles.
• Assist customers with any returns or repairs.
• Pull orders to get them ready for delivery.
• Assist as directed to ensure an efficient warehouse is maintained.
• Cycle counting, stocking, and rotating products on shelves.

This is a permanent full-time role, offering 40 hours a week, Monday to Friday with one rostered Saturday (8am-12pm) a month. About You: To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. You should have a customer-focused and outgoing attitude and a good work ethic. The ideal candidate will need to be flexible as this role will see you working across a few departments in one day.

Qualifications:

• Excellent communication skills and be fluent in both Mandarin and English.
• Proven experience in customer service or warehouse experience, ideally in the trade industry.
• Physical fitness is required as there will be manual handling and some heavy lifting.
• Strong interpersonal skills and ability to build rapport to support our valued customers.
• A motivated, self-driven worker, with the skill to work proactively, independently, as well as in a team environment.
• Be confident with computers and learning new systems.
• A Full New Zealand driver’s licence is essential, and a forklift licence is an advantage.

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together. Pre-employment checks including references, medical, drug test, and a criminal background check are required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand. #J-18808-Ljbffr