Team Leader Administration & Operational Performance

Team Leader Administration & Operational Performance

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NEZ - New - Auckland Time Type: Full time Posted on: Posted 3 Days Ago Time Left to Apply: End Date: February 16, 2025 (22 days left to apply) Job Requisition ID: 333276

Primary Details

Time Type: Full time Worker Type: Employee Permanent, full-time role Auckland based Hybrid working, 3 days in the office

The Opportunity

Are you passionate about leading with empathy, creating collaborative teams, and making a real difference in people's work lives? Manage a team of dedicated Distribution Assistants and inspire, coach, and uplift their capabilities and engagement. Reporting to the Distribution Operations Manager, you’ll thrive in a hybrid working environment that values flexibility and teamwork. Enjoy a culture where people feel supported, empowered, and excited to achieve their best.

Your New Role

We’re looking for someone who thrives on connection, collaboration, and creating positive change. With a background in business and administrative practices (ideally in the insurance industry or credit control), you’ll also bring:

• A genuine passion for coaching and mentoring, with a strong focus on pastoral care.
• A customer-first mindset, supported by excellent problem-solving and communication skills.
• The ability to deliver on business targets and deadlines while maintaining a people-focused approach.
• Organizational skills, a proactive mindset, and a drive for efficiency.
• Confidence in being hands-on, leading by example, and rolling up your sleeves when needed.
• Proficiency in technology, especially Microsoft Office tools.
• Happy to talk flexible working.

About You

We’re looking for someone with a balance of personal warmth and professional expertise. You’ll bring:

• Experience in administration and process improvement, ideally in an insurance or similar operational environment.
• Leadership experience, where you have led with empathy, a people-first mindset, understanding individual needs, and building team confidence.
• Exceptional communication and listening skills, fostering open and supportive relationships.
• Proficiency with Microsoft Office and other business tools to analyze and streamline processes.

If you bring this combination of skills and experience, along with a genuine passion for making a difference, we’d love to hear from you!

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities. With more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super.
• The ability to maximize retirement savings through voluntary super contributions and company matching.
• Income protection, trauma insurance & Death and Total Permanent Disability insurance.
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network.
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognized for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice.
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates.
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
• Family First accredited employer since 2021.

Apply Now!

APPLY NOW and let’s make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment. QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com. Skills: Adaptability, Audit Management, Calendar Management, Commercial Acumen, Communication, Critical Thinking, Decision Making, Delegating Tasks, Intentional collaboration, Managing performance, Report Writing, Risk Management, Service Delivery, Stakeholder Management, Waterfall Project Management.

Application Close Date

15/02/2025 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine, and aviation. We employ a team of around 13,000 people in 27 countries around the world. #J-18808-Ljbffr