Detalhes do emprego
As a Junior Data Analyst - Support Tickets Analysis, you will be responsible for extracting insights from support ticket data, identifying trends, and providing recommendations to optimize support operations. Key Responsibilities & Accountabilities:
- Collect and analyze support ticket data to identify patterns, trends, and areas for improvement.
- Develop and maintain data models, reports, and dashboards to monitor key performance indicators (KPIs).
- Collaborate with cross-functional teams to understand support processes and systems, and propose data-driven improvements.
- Identify opportunities for automation and efficiency in support ticket handling and resolution.
- Present findings and recommendations to stakeholders, including support managers and leadership.
- Ensure data accuracy, reliability, and integrity through data validation and quality assurance procedures.
- Stay updated on industry best practices and emerging trends in data analysis and customer support.
- Bachelor's degree in a relevant field, such as Data Science, Statistics, or Computer Science.
- Proven experience as a Data Analyst, preferably with a focus on support ticket analysis.
- Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI).
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to work with large datasets.
- Effective communication and presentation skills.
- Familiarity with customer support processes and systems is a plus.
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Hiring company
ParamInfo
Param Info is a Global Leader in providing Consulting, IT Services, IT Solutions and Outsourcing. We are one of the fastest growing IT service provider with operations in Middle East, USA and India. With a result oriented approach, quality deliverables, and successful long term relationships represent Param Info's professionalism, dedication, passion and dynamism as leaders. Providing solutions aimed at improving business management through streamlining business and IT processes. ParamInfo offers end-to-end IT and business process services that facilitate the ongoing evolution of our client’s business.
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Business Analysis Global EdulinkAED 142Duração: Upto 20 Hours
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Mini MBA Study 365AED 142Duração: Upto 28 Hours
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