Guest Service Agent

Full time na a Laimoon Verified Company no UAE

Publicado em January 26, 2025

Detalhes do emprego

•Has a complete knowledge of the hotel including the geographical layout and local area/surroundings•Knowledgeable about all VIPs in house, Hotel functions and special events.•To ensure that all guests receive warm friendly welcome and to provide a courteous, efficient and professional service at all times.•To meet VIP guests upon arrival and escort them to the room.•Checks daily events and functions. •Greets and escorts guests and thoroughly checks their accommodation is according to their requested standards; To inform guest of the in- room amenities and facilities in the hotel•Supervises proper use of furniture so to avoid damage and accidents•To assist Sales team in show around or site inspection•To make sure that on queue guests sleeping in the lobby will be assisted to Traveler's Lounge and offered complimentary coffee, tea or juice while waiting for their room•To receive room keys from receptionists and escort guests to their designated rooms as soon as the room is ready •Has a basic knowledge on check-in and check-out standard procedures to extend further assistance to Reception team whenever required•To report for duty punctually wearing the correct uniform and name tag at all times.•To maintain good working relationship with colleagues and all other departments.•To maintain a high standard of personal appearance and hygiene at all times.•To have a complete understanding of the Hotel's Policy relating to Fire, Hygiene, Health and Safety.•To attend all training sessions/program that are requested by the Hotel's Management.•Performs any other duties as assigned to him/her by management.•Supervises Lobby cleanliness and order at all times•Make sure that lighting, music and fountain are always operational and as per the set standards•Answers inquiries concerning the hotel services and facilities and promote all outlets and other facilities•Forward the maintenance requests (e.g. changing light bulbs) to the One touch Service•Maintains the reputation of the hotel by keeping the lobby always up to established standards•Reports unusual occurrences directly to the Managers on Duty•Interacts with all guests as well as individuals outside the hotel.•Make Daily Reports (e.g Courtesy Call Report VIP's, Marriott Elite Members, Service Recovery, Special Occasion & Arrival reports) to be sent to designated departments including HOD's•Make an in-house and pre-departure courtesy call to all guests & liaise with the concerned departments for requests and service improvement •Propensity in promoting Trip Advisor feedback from happy guests meet Inspects guest rooms daily, and insures that all in house guests receive their daily amenities as per set standards.• Make the Room Inspection Report and sent it to designated departments•Oversees maintenance of efficient repeat guest history.•Ability to understand, discuss and promote Marriott Rewards and Habtoor Loyalty Program according to each guidelines and scheme.• Offer the Loyalty application to Repeat Guests and send application forms to Loyalty Office.•Keep logbook for Restaurant Reservations inside or outside the hotel•Keep logbook for Loyalty Applications to monitor the quantity of Applications done in a month• Inform other operating departments, notably Housekeeping and food and Beverage Departments on matters that concern them.•Performs related duties and special projects as assigned.•Update on GR logbook all the handovers and important information•Ensure that rooms are assigned according to the reservation & as per guest's requests.•Resolve Guests complaints that arise at the front desk.•Update complaint on profile notes and Complaint report and inform the manager accordingly.•Make sure all necessary papers will be properly filed for documentary purposes•Implement & controls the policies & regulations related to staff health & safety, Grooming, service and hygiene.•Attends & participates in daily briefings as scheduled.•Resolve Guests complaints that arise at the front desk and take necessary actions in accordance with hotel policy•Reporting all necessary complaints to the Manager on Duty•To perform any other duties as assigned by management•Ability to train new associates and ensure that they perform the tasks assigned Strong interpersonal skillsPro-active, innovative and team playerAdministrative skills and basic knowledge of Microsoft office & Outlook emailingPleasing and very approachable personalitySelf-Driven PRB

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Início EAU Guest Service Agent

Início EAU Guest Service Agent

Guest Service Agent

Detalhes do emprego

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Hiring company

Confidential

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