Front Office Intern

Full time na a Laimoon Verified Company no UAE

Publicado em January 26, 2025

Detalhes do emprego

Company DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionSofitel Dubai The ObeliskSofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist - Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!Job DescriptionThe PositionTo manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.KEY ROLES & RESPONSIBILITIESRegister and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests' personal and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests' request of using the service of safety box at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assistIs familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Sofitel propertyEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policyAdhere to OH&S policies and proceduresPerform related duties and special projects assignedQualificationsPERSONAL ATTRIBUTESStrong written and verbal communication skill in EnglishAble to develop rapport with and gain support from Colleagues and Management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with all guests and patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQUALIFICATIONSPost Secondary Education or relevant qualifications in Hotel Management PRB

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