Vice president, client service

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #Life At BNY is all about. We’re seeking a future team member for the role of Vice President to join our Corporate Trust, Client Services team. This role is in Sydney, Australia - Hybrid. The Client Services Manager has primary responsibility for the management of a portfolio of Corporate Trust clients/accounts and serves as the day-to-day contact for the assigned clients/accounts. As the primary account representative, the CSM is responsible for servicing the overall client relationships across the client base. A key focus of the role will be onboarding new deals and managing the new debt issuance process and the calls of deals maturing and terminating. The role involves monitoring contractual obligations for these accounts and administering debt issuance, including various complex financing structures and services related to assigned corporate trust products. The CSM will manage the relationships of assigned products, including syndicated loans, securitisation, and other fixed income products with active participation on products and services delivered. This role is responsible for addressing client issues proactively, efficiently, and to the satisfaction of the client(s). The CSM will work in close communication and collaboration with the Relationship Manager / Business Development Manager, Transaction Management Group, as well as Business and Product Management to ensure the delivery of service excellence to our clients. Transaction Administration and Control Thoroughly review new transaction documents related to the most complex Corporate Trust accounts, clients, and/or relationships to ensure that transactions can be supported within the current operating model. Understand the administration requirements. Perform and/or oversee all account administration activities. Manage and oversee client inquiries, resolve situations independently and smoothly as they occur, and escalate promptly where appropriate. Participate in compliance reviews as required. Collaboration/Stakeholder Engagement/Oversight/Influence Work with Global Service Delivery and other groups within Global Client Solutions and related parties to monitor/control tickler compliance of assigned accounts. Act as a senior escalation point for the deal-related client/counterparty contacts. Deal-level Relationship Management Complete accountability for all service level aspects of the assigned client relationships for the deals that are administered. Ensure that clients receive excellent service. Develop and maintain strong working relationships with other industry participants as applicable for assigned deal portfolio - e.g. law firms, institutional investors, investment bankers, custodians, lenders, borrowers, etc. To be successful in this role, we’re seeking the following: At least 8-10 years of relevant experience in Corporate Trust in the financial services industry. Strong client servicing and communication skills, ability to manage tasks, meet deadlines, and have a high level of attention to detail. Product expertise in syndicated loans, securitisation, and fixed income products. Understanding of the payments landscape for both domestic and international payments and Austraclear. At BNY, our culture speaks for itself. Here are a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. #J-18808-Ljbffr