Application Production Support

Job Title: Application Production Support Duration: 12 Months Location: Montréal QC H3A 2A6 Description: Responsibilities MAIN RESPONSIBILITIES Level 1 and 2 Support Active monitoring of production activities Perform remediation steps when required Interface with external IT communities to resolve incidents Work with development community for Level 3 incident escalations Log work and effort in support tracking application and work with team and management to reduce recurring issues Available for after-hours support activities, when necessary Change and Request Management Responsible and accountable for changes to the production environment for NAR applications Work with development community for release prioritization Ensure that requests for change adhere to Group and Department Policies Available for after-hours and/or weekend change activities, when necessary Reporting & Special Projects Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release Regular reporting to line manager for prioritization and escalation Conduct and participate in meetings with related communities Perform control result analysis and reporting and take up corrective actions as needed As required, take up project management responsibilities for special projects REQUIREMENTS TRAINING AND OCCUPATIONAL EXPERIENCE Support role experience required ( > 5 years’ experience) Experience in Banking / Financial sector preferred Kondor+ / Integrity experience preferred, but not mandatory ESSENTIAL SPECIFIC REQUIREMENTS Strong database skills (Sybase, Oracle, MS SQL) Unix/Linux hands on experience with knowledge of day to day commands Windows servers hands on experience Scripting experience (Shell, powershell, …_) Scheduling tools (Autosys) Monitoring tools ( Geneos) Web application skills (Apache Tomcat, IIS) Collaboration Frameworks (SharePoint) SKILLS AND BEHAVIOURS Strong communication skills (written and verbal) Good organizational skills Basic office software literacy (Microsoft Office, etc.) Professional attitude and good interpersonal behavior Autonomy and adaptability; must be able to take initiative and be proactive Global financial products knowledge Project management skills, a plus Good team player