Início Qatar E-commerce - Omni Channel Operations Manager

Início Qatar E-commerce - Omni Channel Operations Manager

E-commerce - Omni Channel Operations Manager

Full time na a Laimoon Verified Company no Qatar
Publicado em January 25, 2025

Detalhes do emprego

Key Responsibilities:

  • Develop and execute omnichannel strategies to enhance customer engagement and satisfaction.
  • Oversee e-commerce operations, ensuring a seamless integration with physical store experiences.
  • Collaborate with marketing, IT, and operations teams to optimize customer journeys across all touchpoints.
  • Manage CRM systems, ensuring customer data is leveraged to deliver personalized experiences.
  • Monitor, analyze, and report on KPIs such as customer retention, conversion rates, and sales performance across channels.
  • Lead initiatives to integrate digital and physical inventory, ensuring availability and fulfillment efficiency.
  • Stay updated on industry trends and implement innovative solutions to improve the omnichannel experience.
Skills
  • Bachelor’s degree in marketing, Business Administration, or a related field.
  • Experience in the sports, apparel, or fashion retail sector is required.
  • A minimum of 5 years of experience in e-commerce, digital marketing, or omnichannel management.
  • Strong proficiency in CRM systems, digital tools, and e-commerce platforms.
  • Demonstrated success in implementing and managing omnichannel strategies.
  • Excellent project management, analytical, and problem-solving skills.
  • Exceptional communication, leadership, and team management abilities.
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