Detalhes do emprego
Key Responsibilities:
- Develop and execute omnichannel strategies to enhance customer engagement and satisfaction.
- Oversee e-commerce operations, ensuring a seamless integration with physical store experiences.
- Collaborate with marketing, IT, and operations teams to optimize customer journeys across all touchpoints.
- Manage CRM systems, ensuring customer data is leveraged to deliver personalized experiences.
- Monitor, analyze, and report on KPIs such as customer retention, conversion rates, and sales performance across channels.
- Lead initiatives to integrate digital and physical inventory, ensuring availability and fulfillment efficiency.
- Stay updated on industry trends and implement innovative solutions to improve the omnichannel experience.
- Bachelor’s degree in marketing, Business Administration, or a related field.
- Experience in the sports, apparel, or fashion retail sector is required.
- A minimum of 5 years of experience in e-commerce, digital marketing, or omnichannel management.
- Strong proficiency in CRM systems, digital tools, and e-commerce platforms.
- Demonstrated success in implementing and managing omnichannel strategies.
- Excellent project management, analytical, and problem-solving skills.
- Exceptional communication, leadership, and team management abilities.
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Hiring company
Confidential
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