Call Center Executive (Emiratized role) - Full time

Full time na First Gulf Bank PJSC no UAE

Publicado em January 24, 2025

Detalhes do emprego

Call Center Executive (Emiratized role) - Full time

Full-time
Division: Consumer Banking Group - UAE

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. Job Purpose : To serve customers by providing product and service information; resolving product and service issues while maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization and provide end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Job Specific Accountabilities

Provide excellent customer service by attending to incoming calls within the quality guidelines.
Handle and resolve customer complaints to customer satisfaction within defined authority limits and escalate as per process.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
Maintain customer records by updating customer history through service requests/complaints and notes, and maintain confidentiality of the bank’s customers and data.
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
Attend to special tasks assigned by team leader and managers.
Demonstrate flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts due to floor situations for achieving all defined Service Level and Abandon rates.
Ensure self-punctuality, adherence to policies & procedures, and discipline in the Centre.

Minimum Qualifications:

High School diploma.
0 – 2 years relevant experience in the banking sector.

Knowledge, Skills, and Attributes:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
Excellent communication skills in English & Arabic.
Should hold a Valid UAEN family book (Mandatory).

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

First Gulf Bank PJSC

See All First Gulf Bank PJSC Jobs

Improve your chance to get this job. Do an online course on SAC starting now.

Certificate in Customer Service Skills Alpha Academy

AED 92
~~AED 1,543~~

Duração: Upto 32 Hours

Enrol
Customer Services Course Brentwood Open Learning College

AED 92
~~AED 935~~

Duração: 80 Hours

Enrol

See all courses

See All Call Jobs

Call Center Executive (Emiratized role) - Full time

Detalhes do emprego

Call Center Executive (Emiratized role) - Full time

Apply safely

Hiring company

First Gulf Bank PJSC

Testing & Commissioning Engineer (Data Center)

Testing & Commissioning - Inspector (Data Center)

Talent Management Lead

CNC Programmer & Operator

Testing & Commissioning Supervisor

Civil Work Building Superintendent Plant

Contract Manager

PLC Automation Engineer

Manager - EIT & Integration Engineering

Risk Engineer

Electrical, Instrumentation and Telecomm (EIT) Inspector

Mechanic- CRT

Service Technician 1

Service Technician 2

Senior RBI Engineer (Fixed Term - 24 Months)

Construction Supervisor Instrument Tubing Installation

Quantity Surveyor Electrical

Civil Supervisor

Construction Supervisor Flange Management

Empregos

Cursos/Formação

Localização

Follow us

Início EAU Call Center Executive (Emiratized role) - Full time

Início EAU Call Center Executive (Emiratized role) - Full time

Call Center Executive (Emiratized role) - Full time

Detalhes do emprego

Call Center Executive (Emiratized role) - Full time

Apply safely

Hiring company

First Gulf Bank PJSC

Similiar Jobs that might interest you

Testing & Commissioning Engineer (Data Center)

Testing & Commissioning - Inspector (Data Center)

Talent Management Lead

CNC Programmer & Operator

Testing & Commissioning Supervisor

Civil Work Building Superintendent Plant

Contract Manager

PLC Automation Engineer

Manager - EIT & Integration Engineering

Risk Engineer

Electrical, Instrumentation and Telecomm (EIT) Inspector

Mechanic- CRT

Service Technician 1

Service Technician 2

Senior RBI Engineer (Fixed Term - 24 Months)

Construction Supervisor Instrument Tubing Installation

Quantity Surveyor Electrical

Civil Supervisor

Construction Supervisor Flange Management

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us