Luxury Sales Consultant

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS ™. Key Responsibilities: As a Luxury Sales Consultant, you will be the face of the brand, providing personalized, high-end service to clients seeking exclusive luxury products. Your primary responsibility is to drive sales and cultivate long-term relationships with customers by offering a tailored shopping experience that aligns with the brand’s prestige and luxury offerings emulating our core values, professionalism, integrity and care. Client Engagement & Relationship Building:

• Build and maintain strong relationships with high-net-worth clients, providing personalized attention and a bespoke shopping experience.

Sales Performance:

• Meet or exceed individual sales targets by recommending and selling luxury products, demonstrating deep knowledge of the brand’s offerings.

Product Knowledge:

• Stay up to date on the latest collections, trends, and exclusive items within the luxury market to ensure you can offer expert advice to clients.

Customer Experience:

• Deliver exceptional, tailored customer service in-store or online. Ensure that all client interactions reflect the brand's luxury standards.

In-Store Visual Merchandising:

• Assist in ensuring the store is visually appealing and in line with the brand’s image. Maintain displays and ensure products are well-presented and maintained.

Event Planning and Coordination:

• Assist with organizing and attending VIP events, private showings, and other luxury brand experiences to engage and retain high-value customers.

Product Customization and Special Orders:

• Assist clients in customizing their products, placing special orders, and ensuring that their unique needs and desires are met.

Feedback & Market Insight:

• Collect and relay customer feedback, competitive insights, and market trends to management to improve product offerings and service.

Team Collaboration:

• Work with the broader team to achieve store targets and ensure that the store meets high operational standards, including inventory management and stock replenishment.

Skills and Qualifications:

• Proven experience in luxury retail, sales, or customer service roles (minimum 2-3 years preferred).
• Exceptional communication, interpersonal, and negotiation skills.
• Strong knowledge and passion for luxury fashion, jewelry, watches, or other premium categories.
• Ability to understand and anticipate client needs, providing personalized recommendations.
• Professional demeanor and the ability to maintain a polished and upscale appearance.
• Fluent in multiple languages considering an asset
• Strong organizational and time-management skills.
• High level of discretion and confidentiality when handling client information.
• AGS, Certified Sales Associate designation is preferred

Work Environment:

• Work in a high-end retail environment, possibly including evenings, weekends, and holiday shifts depending on the store's operating hours.
• Opportunity for career growth within the luxury brand or retail industry.

Compensation:

• Competitive base salary, plus performance-based incentives
• Exclusive employee benefits including discounts, access to events, and training programs.
• Company paid health and dental benefits

Ideal Candidate: The ideal Luxury Sales Consultant is passionate about luxury products, has a deep understanding of the luxury market, and possesses a strong desire to offer an unparalleled customer experience. This person thrives in a fast-paced, client-focused environment and is motivated to exceed sales targets while maintaining the highest standards of service. Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process. We thank all applicants for their interest in this position but will only contact those selected for further consideration.