Client Support Engineer

Trade Me's Corporate Internal Support team designs, implements, and supports our internal infrastructure, ensuring everything is kept running in a fast, efficient, and secure way. We work at the heart of Trade Me, supporting approximately 500 staff on a mixture of devices with Windows, OSX, iOS, and Android, across 3 national offices. Our Wellington-based team is in need of a permanent and full-time Client Support Engineer to provide outstanding technical support to our staff. You'll have the best time working at Trade Me, and this is why: #Learning With dedicated 10% Learning and Development time, we help to ensure you are growing with us from Day 1. #Flexible Flexibility means different things to different people, and we support you to find what works, including a home office setup and utilities allowance. #Wellness Being your best self means caring for your physical and mental wellbeing; we offer lots of resources to help you along the way. #Social Nothing beats getting together to have some fun and celebrate our success. Join us in the office on payday for company-paid lunches, regular Friday drinks and nibbles, annual Trade Me company awards, celebrations, and more. Here's a bit about what you can expect from this role:

1. Provide a high level of 1st and 2nd level customer service to our internal customers in a helpful, friendly, and approachable manner.
2. Manage user and computer accounts using OKTA and Active Directory.
3. Support Windows and OSX operating systems and be our G Suite administrator.
4. Build and setup desktops and laptops using scripted builds.
5. Support all hardware issues and replacements, including printers, meeting rooms, AV equipment, and our telephony system.
6. Ensure our new employees get the best start by ensuring all Trade Me employees have what they need in working order on day one.
7. Help with the planning process of projects and assist the project team with various tasks.

What you will bring to our team:

1. 2+ years experience in a similar, customer-facing technical support role.
2. Experience in Microsoft, Apple, Google, and cloud-delivered technologies.
3. Past experience working within an ITIL-aligned helpdesk system.
4. People-focused and enthusiastic - likes getting stuff done and enjoys the engagement with others.
5. Able to prioritise work based on business priorities.
6. Excellent customer focus, getting to understand their business requirements and delivering to these.
7. A logical problem solver at all different levels.
8. Ability to think outside the box when traditional problem-solving methods cannot be applied.

We know some candidates can be reluctant to apply for roles if they feel they don't 'tick all the boxes'. If you're excited about this opportunity and are hungry to learn and grow, we'd still really like to hear from you. Trade Me is an INZ-accredited employer. We truly value diversity and embrace a flexible workplace where people are encouraged to achieve their potential.

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