Client Value Manager

Exciting Client Value Manager opportunity in the travel industry. Join us and work with CTM's amazing client portfolio!

06th January, 2025

About CTM CTM is an award-winning provider of travel solutions spanning corporate, events, film & music, sport, leisure, and loyalty markets. Headquartered in Australia, CTM has offices worldwide, including Australia, New Zealand, Asia, North America, and Europe, with over 3000 employees and growing. Visit our website: . About the Role The focus of this role is the provision of value to the client; hence our Account Managers are referred to within the business as Client Value Managers (CVM). For us, account management is only one part of the equation, so when our clients question ‘How does my Client Value Manager add real value to my business’, we have the utmost confidence that the answer is easily demonstrated and tangible for all to see. We have a diverse client portfolio and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our CVMs play within CTM.

• Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role.
• Undertake agreed client reporting to ensure our clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken.
• Represent CTM via meetings, telephone calls, or external promotional events and ensure all relevant preparation for client contact is prepared well in advance.
• If the client base requires, support clients with training requirements on all products and services, including technical support questions and analysis.
• Support the entire CVM team in CTM on a proactive basis to ensure our service to clients remains seamless regardless of staff absences, planned or unplanned.

Skills and Experience

• Minimum 10 years demonstrated successful account management experience.
• Exceptional communication and presentation skills.
• High level negotiator.
• Fantastic organisational and time management skills.

Why CTM? CTM offers a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values: Connect, Evolve & Deliver. CTM offers a range of employee benefits including:

• Travel & hotel discounts.
• Health and wellness (e.g., health rebate, mental health support).
• Training and development opportunities.
• Two paid Chill-out Days.
• Annual Volunteer Day.
• Purchase Leave.
• Blended work arrangements with hybrid WFH flexibility.

CTM is committed to the unique contributions of all our people and actively encourages candidates with all abilities and diverse backgrounds to apply. APPLY NOW to get started with your career at CTM!#J-18808-Ljbffr