HCLTech | WalkIn Drive for Fresher- Customer Service Representative Role- 6 Jan 2025
Detalhes do emprego
HCL Tech is conducting Walk-In Drive for Fresher's- Customer Service Representative Role- 6 Jan 2025.Only for Male Graduates Candidate should be comfortable for Night shiftGood Communication Skills RequiredGood Typing speedInterview Location:- HCL Technologies -HCLTech, Village Kanjehara & Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002. Take Entry from Gate No.1.Timing- 11am-4pmJob Description - Contact Centre Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.Work Experience & Qualification criteriaExcellent communication skills - both verbal and written - with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.Job DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherenceInvolvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customersContact person- Arpana (7275882184)Interested candidates please visit to the campus as per the time only and also carry 2 photocopies of resume. AGG
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