inCall Systems, Inc. | Project Team Leader (Remote)

Responsibilities : Responsible for day-to-day operations, training, and management of different teams to achieve targeted Service Levels and delegate tasks to the appropriate team member. Conduct regular transaction monitoring and call reviews for the purposes of quality assurance, coaching, and training. Develop team schedules and assist in the successful onboarding and training of team members. Create and communicate a clear list of expectations and goals for team members to follow. Offer emotional support to project team members and make people feel valued. Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress. Implement incentives to keep the team motivated and focused on their daily tasks and project goals. Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps. Nurture collaboration amongst team members. Write project reports as necessary. Reward team members for their continued efforts and celebrate accomplishments. Requirements: Min Diploma or equivalent with Min 2 years of B2B experience in a Telesales or Contact Centre environment (Preferably in the Finance or Technology solution industry). Strong communication skills to effectively convey ideas and promote and facilitate communication. Critical Thinking - Finding creative solutions and anticipating potential roadblocks in productivity to overcome obstacles and achieve success in every situation. Team Management - Establish a team of individuals with the right skill set and encourage collaboration involving teamwork, goal setting, and regular performance reviews. Self-motivated and self-driven; able to work independently with little or no supervision while maintaining consistently high productivity. Time Management - Understand the capabilities and skill levels of the team with strong time management skills to ensure all tasks are completed efficiently. #J-18808-Ljbffr