Detalhes do emprego
Experience- 10+ Yrs Location- Lucknow Responsibilities
- Plan and execute transition & operations of customers into the AMS service
- Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing
- Lead the involved delivery units and make the sure transition is done in budget, time and quality
- Constant improvement of the SAP AMS transition management methodology and set the global standards
- Development & Implementation of quality plans for AMS customers and delivery partners
- Solution design for complex AMS proposals
- Escalation Management - De-escalate critical customer situations
- SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer
- Support pipeline generation, qualification, opportunity management and Deal closure
- Be a coach to other team members
- Overall responsible for end-to-end management of projects / Services in the span of control.
- 10+ years of experience in Managing Projects/Programs
- Strong Project Management skills ( ITIL v3 certified / Experience in SAP consulting / Managing SAP projects preferred )
- Strongly focused on quality, customer success and driven by results
- Relevant experience in the delivery of Outsourcing, AMS and Hosting engagements
- Working in virtual teams and global environments
- Customer-centric acting
- Excellent relationship management
- Excellent presentation, communication, and moderator skills
- Analytical thinking and decision making ability
- Strong leadership, facilitation, negotiation, mentoring and personnel management skills
- Good understanding of SAP’s strategy, products, services and organizational structure
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