Food and Beverage Captain

Job description Guest Services Supervisor (Food & Beverage Assistant / Captain) Location: Otoki Restaurant, Colaba, Mumbai Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba. Job Summary: Otoki Restaurant is seeking a skilled and service-oriented  Guest Services Supervisor to lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently. Key Responsibilities:

• Guest Service Excellence:
• Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
• Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
• Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
• Handle guest complaints or concerns promptly and escalate them to the manager when necessary.
• Team Leadership:
• Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
• Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
• Lead by example, demonstrating professionalism and efficiency in all service aspects.
• Operations Management:
• Oversee table assignments, reservations, and the smooth flow of service on the floor.
• Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
• Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
• Serving and Clearance:
• Take food and beverage orders accurately and ensure proper service to guests.
• Clear tables systematically and assist in resetting for the next guests.
• Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.
• Sales and Upselling:
• Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
• Maintain knowledge of the menu and confidently suggest pairings or add-ons.
• Compliance and Standards:
• Ensure compliance with health, safety, and hygiene standards at all times.
• Regularly inspect the dining area to maintain a clean, organized, and appealing environment.