Field Service Engineer

Working Hours: 12X5 Support with multiple shifts & on-call support Department: Field Services Reports To: Department Lead Job Summary: The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service. Key Responsibilities:

• Travel to customer sites to install, troubleshoot, and repair equipment and systems.
• Diagnose and resolve technical issues efficiently and effectively.
• Perform preventive maintenance to ensure optimal performance and longevity of equipment.
• Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
• Communicate effectively with customers to explain technical issues and solutions.
• Train customers on the proper use and maintenance of equipment.
• Maintain accurate records of service activities, including work performed, parts used, and customer interactions.
• Generate service reports and update maintenance logs.
• Provide feedback to management on recurring issues and potential improvements.
• Adhere to all company and industry safety standards and protocols.
• Ensure all work complies with regulatory requirements and company policies.
• Maintain a clean and organized work environment at customer sites.
• Work closely with the technical support team and other departments to resolve complex issues.
• Communicate effectively with the Field Service Manager and other team members.
• Participate in regular training and development programs to stay updated on new products and technologies.

Qualification:

• Strong technical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with diagnostic tools and software.
• Ability to read and interpret technical manuals and schematics.
• Strong organizational and time-management skills.
• Minimum 2 - 3 years

About Accenture: Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance services—creating tangible value at speed and scale. Equal Employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr