Workshop Manager

Job Responsibilities:

• Responsible for ensuring that repair jobs are carried out completely and correctly by mechanics in accordance with BMW guidelines and regulations.
• Performing regular internal quality measures.
• Ensuring flawless work quality by means of suitable workshop equipment, test instruments and methods.
• Responsible for operational and traffic safety of customers' vehicles within the framework of the repair work to be performed.
• Technical support to mechanics in preparing diagnostics and performing difficult repairs.
• Leadership, instruction and motivation of the employees who report to him or her.
• Ensuring an efficient information centre for all productive staff.
• Carrying out technical final checks after order processing.
• Responsible for cleanliness in the workshop area.
• Planning and carrying out training and further education measures for mechanics and industrial apprentices (SIP internal; BMW Service training programme).
• Checking of all repair and maintenance jobs placed with third parties to ensure that the deadline keeping is correct.
• Organizing order planning based on mechanics' qualifications, if necessary in consultation with the Service Advisor.
• Continuous matching of current workshop capacity with order deadlines, in consultation with the Service Advisor and Service Assistant.
• Responsible for workshop capacity utilization.
• Organization of parts provision for mechanics.
• Observance and compliance with applicable repair conditions.
• Optimization of workplace utilization in the workshop (according to qualifications of mechanics and apprentices).
• Checking that hazardous substances, waste and disposable materials are handled and stored correctly in accordance with waste disposal regulations.
• Conclusion of disposal contracts with appropriate companies and checking for compliance.
• Monitoring of compliance with environmental and health and safety regulations.
• Monitoring and organization of cleanliness and tidiness in the service area.
• Ensuring compliance with health and safety regulations.
• Looking after the workshop vehicle.
• Organizing regular staff meetings.

Job Requirements:

• Readiness to offer high level of commitment.
• Self-assuring.
• Reassuring and friendly handling of customers.
• Ability to promote contact, teamwork and to motivate.
• Customer-oriented thinking and actions.
• High level of quality awareness.
• Qualified motor trade expert.
• Experience handling continental cars would be an advantage.
• Several years of practical professional experience.
• Sound knowledge and experience of the entire product range.
• Permanent autodidactic training.
• Attendance of all relevant further education programmes offered by the manufacturer's service training.
• Driving license in an appropriate class.
• Knowledge of a foreign language would be an advantage.
• Good PC/IT knowledge.