Início Arábia Saudita Principal Success Architect
Início Arábia Saudita Principal Success Architect
Principal Success Architect
Detalhes do emprego
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionIdeally based in Dhahran, Saudi ArabiaAre you a "transformation-maker"?Do you enjoy driving transformation and setting up companies for a successful future? Do you have experience with transformation programs, consultancy, and being a trusted advisor? - Great! - Then join our outstanding Customer Success Team that enables our customers to utilize our innovative ServiceNow Platform most effectively. You will do this through a portfolio of standardized services, leading best practices, methodologies, and tools based on experiences from thousands of customer engagements. And of course by leveraging your vast experience in driving digital transformation.What you get to do in this role"If our customers are successful, we are successful!" This will be your mantra. You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption - just to name a few. There's plenty of standardized ServiceNow best-practice material available so you can respond to the customer's needs. In that fashion, you will be working with 1-3 customers, organizing your work yourself. This is one side of the medal.On the other side, you are orchestrating the internal collaboration of the ServiceNow account team. Because you are not alone. Our philosophy that we live day in and day out is "Teamwork makes the Dream work"!The final objective is a successful, happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation.QualificationsWe all enjoy our work if we can achieve and celebrate successes - internally and of course for our customers. While we provide you with a comprehensive onboarding journey when you start in this role, you also need to come up with a set of relevant experiences and skills that we can build upon.To be successful in this role you have:A passion for working with customersFluent C-level Arabic and English10+ years of progressive experience as part of a professional services organization; or equivalent education/experienceWorked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformationsExperience at F100-1000 accountsDepth in digital transformation design, implementation, and managementExpertise in one industry,
#J-18808-Ljbffr IT Management & IT Project Management, Software Architecture & Engineering
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