Senior Information Technology Executive

Responsible for providing technical support for both hardware and software applications within the organization. This role involves troubleshooting, system maintenance, and providing solutions to technical issues to ensure smooth and efficient IT operations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in supporting various applications and IT infrastructure.

Responsibilities

• Technical Support:
  • Provide first and second-level technical support to end-users for hardware, software, and network-related issues.
  • Diagnose and resolve technical problems, including desktop, laptop, printer, and peripheral issues.
• Application Support:
  • Provide support for enterprise applications, including installation, configuration, and troubleshooting.
  • Assist users with application-related queries and issues, ensuring minimal disruption to business operations.
  • Work with application vendors for advanced troubleshooting and issue resolution.
  • Focused on Microsoft products such as MSO365, SharePoint, Power Builder, B1, etc.
• System Maintenance:
  • Perform regular system maintenance tasks, including updates, patches, and backups.
  • Monitor system performance and ensure optimal functioning of IT infrastructure.
• User Training:
  • Conduct training sessions for end-users on the effective use of hardware and software applications.
  • Develop and maintain user guides, documentation, and training materials.
• Log and track all support requests in the ticketing system, ensuring timely resolution.
• Escalate complex issues to senior technical staff or third-party vendors as necessary.
• Work closely with other IT team members to coordinate support efforts and share knowledge.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Stay updated with the latest industry trends, technologies, and best practices.
• Proactively identify opportunities for improving IT processes and systems.

What you must have

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3-4 years of experience in IT technical support and application support roles.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and enterprise applications.
• Experience with network troubleshooting, including LAN/WAN, TCP/IP, and VPN.
• Familiarity with IT service management (ITSM) tools and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator) are a plus.