Manager, Business Transformation Group | Putrajaya, MY

Manager, Business Transformation Group

Royal Bank of Canada Putrajaya, Malaysia Job Summary Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized for their financial strength, market leadership and philanthropic work. Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their 'centres of excellence' and to implement/leverage standardised processes globally. What will you do?

1. Project Management & planning
   • Independently manage small-medium business and regulatory change initiatives to completion, using standard project management techniques.
   • Provide project coordination support to other Project Managers within the team as required.
   • Work with stakeholders to develop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates.
   • Manage the documentation of project risks, assumptions, dependencies and constraints.
   • Drive delivery of project activity by facilitating workshops and working group meetings with stakeholders, and by ensuring meetings and outcomes are sufficiently documented using RAID or equivalent logs.
   • Document project status accurately to ensure key stakeholders are informed of progress effectively.
   • Manage project communications including status reports to executives, stakeholders, business units, vendors, project team, etc. and own the governance model and delivery framework (including timely updates on project risk and issues).
   • Define and maintain strong stakeholder management and established formalised governance for all projects in the portfolio.
2. Business requirements analysis and documentation
   • Facilitate collaborative sessions with small to medium numbers of business stakeholders to drive requirements discovery, analysis, and review.
   • Analyze and document business scope using RBC and industry-standard techniques, and work with stakeholders to gain consensus.
   • Analyze and document detailed business and system solution requirements using RBC and industry-standard techniques.
   • Contribute to and facilitate discussions related to solutioning.
   • Drive requirements analysis and findings to completion, and facilitate the approval and change management processes.
   • Produce summary findings and recommendations at a standard appropriate for senior manager consumption.
3. Project delivery & implementation support
   • Prepare requirements for review applying various communication techniques and lead requirements walkthrough and sign off sessions.
   • Conduct coverage analysis to maintain the relationship between scopes, detailed requirements, testing through to implementation.
   • Follow standard change management processes based on RBC's delivery methodologies.
   • Predict and resolve conflicts/issues, and escalate as required.
   • Support technology SMEs in the development of Functional and User Acceptance test cases, and ensure the test case universe validates the agreed business scope.
   • Support design and development activities by providing requirements clarifications.
   • Support UAT and PIV activities such as planning, defect triage, and root-cause analysis for requirements-related issues.
   • Support the development of new or changed end-user documentation and training.

What do you need to succeed? Must-have

• Bachelors degree
• Exposure to, and understanding of financial services regulations across different jurisdictions in APAC
• Experience in the Financial Services industry, preferably with exposure to Capital Markets, Private Wealth & Brokerage, or Investor Services products, systems & services.
• Excellent stakeholder management skills.
• Excellent MS Excel, Powerpoint and Project skills.
• Excellent written and verbal presentation skills using both English (essential).
• Strong commercial acumen, knowledge and understanding of Wholesale and Retail banking processes.
• Strong functional knowledge/experience of Finance processes and controls.
• Proven experience in delivering data and process change across Finance processes.

Nice-to-have

• Project Management and/or Business Analyst certification (CBAP, PMP, Prince2).
• Understanding of end-to-end data/system flows from Front Office to Back Office systems
• Knowledge of banking supervision laws and regulations
• Exposure and understanding of regulatory requirements in APAC

What's in it for you? Our Client thrives on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client cares about each other, reaching their potential, making a difference to their communities, and achieving mutual success.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills Adaptability, Budgeting, Business Analysis, Business Oriented, Business Requirements, Business Requirements Analysis, Decision Making, Delivery Methodologies, Facilitating Discussions, Facilitation, Project Coordination, Project Delivery, Project Management, Project Management Techniques, Project Risks, Requirements Analysis, Results-Oriented, Status Reporting, Time Management, User Acceptance, User Acceptance Testing (UAT), Waterfall Model Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-12-23 Application Deadline: 2025-01-09 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. #J-18808-Ljbffr