Helpdesk Support, Japanese Speaker

Job Responsibilities

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other issues related to the company's products.
• Creating and handling all tickets pertaining to customer cases and following up closely until the case is resolved.
• Working closely with Sales and Level 2 support team members for client contracts expiration and further technical assistance.
• Exceeding customer expectations in terms of customer service and accurate information. Working in a team to achieve the required KPI elements and SLA.
• Managing license issues and provisions to customers.
• Conducting periodic maintenance announcements.

• Minimum 1 year of relevant working experience.
• Able to communicate strongly in English.
• Able to communicate in basic Japanese.
• Must be energetic, positive-minded, and a good team player.
• Able to work 3 days a week, 12-hour shifts.
• Fresh graduates are welcome to apply.

• MYR 3,000 - MYR 6,000

• Angel Chok | 014 612 6048 | angel.chok@hunters-in.com