Call Center Executive

Full time na IIQAFGROUP no Saudi Arabia

Publicado em December 30, 2024

Detalhes do emprego

We are seeking a highly motivated and talented individual to join our team as a Call Center Executive. As a Call Center Executive, you will play a crucial role in providing exceptional customer service and support to our clients. You will be responsible for handling incoming and outgoing calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities

Manage a high volume of incoming calls in a timely and professional manner
Provide accurate and efficient support to customers, addressing their inquiries, concerns, and requests
Resolve customer complaints and issues promptly, aiming to exceed customer expectations
Maintain a comprehensive knowledge of the company's products and services, staying up-to-date with any changes
Document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system
Collaborate with other team members and departments to escalate and resolve complex customer issues
Handle customer accounts, including updating information and processing orders or returns

Requirements

Excellent communication skills, both verbal and written
Strong problem-solving skills and the ability to think quickly on your feet
Exceptional customer service skills and a genuine desire to help customers
Proven ability to handle challenging situations with calmness and professionalism
Solid organizational and time management abilities, with the capacity to prioritize and manage multiple tasks simultaneously
Proficiency in basic computer skills, including MS Office applications and CRM systems
Previous experience in a call center or customer service role is a plus, but not required

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Hiring company

IIQAFGROUP

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Início Arábia Saudita Call Center Executive

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Call Center Executive

Detalhes do emprego

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Hiring company

IIQAFGROUP

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