Outside Sales, Parts & Service (PSSR)

WHO WE ARE:As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.JJE is a proud subsidiary of Federal Signal Corporation._____________________________________________________________________________________Parts & Service Support RepresentativeTERRITORY: Greater Toronto Area (GTA)WORK ENVIRONMENT: Shop, Road, Office, Customer PremisesEMPLOYMENT TYPE:1 VacancyFull-timePermanentMonday-FridaySUMMARY:The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.The PSSR is required to reside within their assigned territory.TOTAL REWARDS OVERVIEW:Competitive base salary + Quarterly bonus opportunityGroup Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverageVacation & Paid Personal daysEmployer Matching Retirement Savings PlanEquipment Supplied: Company vehicle, Laptop, Cell Phone, Fuel CardABOUT YOU:Must have strong verbal and written communicationStrong sales and customer service skillsStrong understanding of sales processesSelf-motivated, results orientated and motivated to exceed targetsAbility to plan and execute assignments with general guidelines and work independentlyPOSITION REQUIREMENTS/QUALIFICATIONS:Education/Certification:Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experienceValid driver’s license with a clean driver’s abstractMust be able to pass a pre-employment background checkExperience:3+ years’ experience in a Customer Service Representative role or a related positionExperience using MS Office Suite, with a focus on Microsoft Word and ExcelExperience using a Customer Relationship Management (CRM) softwareExperience analyzing current sales and forecasting future salesExperience developing sales strategiesPrevious exposure to a heavy equipment work environment is preferredPOSITION RESPONSIBILITIES:Service existing accounts and ensure effective and continuous customer communication/ interactionProspect and assess territory for potential new customersPromote and sell represented product lines throughout the territoryPrepare quotations for customers, follow up on sales and process ordersOrganize parts delivery (and deliver when required)Support credit control by tracking and collecting customer receivablesAcquire and update customer information to ensure up to date customer databaseEstablish a visit plan and schedule weeklyConduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirementPromote promotional products and campaignsDetermine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customerRemain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategiesAnalyze current sales, determine additional areas for potential sales, develop strategies to acquire those salesProduce territory analysis reports on applicable marketConduct daily/ weekly prospecting parts callsLog all calls and communications with customers to allow for seamless customer supportDevelop and present parts packages to customersProactively seek opportunities for new sales growthIncrease year over year part sales growth, parts gross margin and diversification in product and customer baseCollaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutionsComplete additional tasks as assignedOTHER DETAILSTravel Expectations:80-100% travel between JJE branch and clients, visiting warehouses, factories and worksitesWHY WORK AT JJE?Talented, dedicated and passionate team to work withExceptional best-in-class products and service offerings for our customersCharitable Giving ProgramEducational Scholarship ProgramTuition ReimbursementEmployee & Family Assistance Program (EAP)Federally recognized as a certified Employment Equity organizationMember of multiple provincial safety programs and COR certifiedOur Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition____________________________________________________________________________________If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.______________________________________________________________________________#HPJ