Information Technology Technician

IT Technician One Big Circle – Bristol Full-Time 37.5 hours over 5 Days £25k- £30K About One Big Circle Formed in 2017, One Big Circle is a fast-growing Bristol technology company that provide “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets. We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth. As an employer, we believe in a happy, inclusive & supportive workplace where everyone can work to their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary This position involves providing technical assistance to staff, maintaining IT equipment, patching servers and contributing to the smooth operation of the company's IT systems. The role is based in our Bristol office. Occasional travel may be required to our Derby office and Datacentre in South Wales. A full UK Manual driving license is required. Responsibilities Technical Support: Provide first-line technical support to colleagues, assisting with hardware and software issues. Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, printers, and servers. Software Installation: Assist in the installation, configuration, and updates of software applications. Hardware Maintenance: Help with the setup, maintenance, and inventory management of IT hardware. User Assistance: Support users in account setups, password resets, and general IT inquiries. Documentation: Maintain accurate records and documentation of IT systems, procedures, and user requests. Security Compliance: Assist in enforcing IT security policies and best practices. Management of security patches. Personal Qualities and Experience Team Collaboration: Ability to work well in a team and collaborate with other IT staff. Technical Proficiency: Basic knowledge of operating systems (macOS, Windows, Linux) and familiarity with hardware and network components. Problem-Solving: Strong troubleshooting and problem-solving skills. Communication: Good communication and interpersonal skills to interact with non-technical users. Company Benefits Include: • Auto enrolment Pension Scheme • 25 Days Holiday plus bank holidays • Life Assurance • Private Healthcare Cover • Share Options • Work related training courses as required • Complimentary snacks and refreshments including fresh fruit • Office-centric role • Access to Bike to Work Scheme • Secure bike storage and shower facilities • Social events You would be a valued part of a fast growing team where your ideas and opinions are valued as we continue the exciting journey of One Big Circle. To apply please send a covering letter along with CV to jobs@onebigcircle.co.uk