Customer Service Representative

Your role

Quanta Paper Corporation is seeking to hire talented individuals for the role of Customer Service Representative in Mandaluyong, Philippines. This position’s primary responsibility is to receive and retrieve Purchase Orders/Sales Orders, immediate processing in SAP, facilitate approval to Credit & Collection and ensure delivery to customers.  Other job responsibilities include:

• Ensuring that all purchase orders and sales orders retrieve and receive for the day are encoded in SAP System within the day/processing cut-off.
• Ensuring that the Sales Orders (SOs) are processed in the correct company delivery documents (Sales Invoice – SI /Warehouse Receipt- WR and Delivery Receipts-DR).
• Ensuring correctness of the customer name, delivery or ship to address, delivery date, delivery quantity, sales prices, sales discounts and total amount.
• Adhering to the required number of lines per delivery document to avoid the cancellation of the document.
• Ensuring that all delivery instructions are properly attached to the delivery documents.
• Ensuring that delivery schedule needing delivery advice prior to delivery are confirmed with the customers.

About you

Successful applicants possess the following skills and qualifications:

• Candidate must possess at Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
• Keen to details (listening skills)
• willing to be trained and flexible
• No experience required . Fresh Graduates are welcome to apply
• Required Skill(s): Effective Oral & Written Communication, Knowledgeable in SAP, Proficient in reports creation tools, spreadsheet and word-processing applications. Knowledge in creating presentations (e.g. MS Powerpoint) Proficiency in MS Office (Word, Excel & PowerPoint) Knowledge in data analysis, intrapersonal skills, inter-personal skills, results-oriented, hardworking, service-oriented; results-driven, creative and innovative; team-player; high stress tolerance; high regard for ethics and integrity
• Experience specialized in Customer Service or equivalent is an advantage.
• Willing to report Quanta Paper-with office address 149A Rev. Aglipay Street, Brgy Zuniga Mandaluyong City

Benefits

Customer Service Representatives at Quanta Paper Corporation receive comprehensive training to enhance their skills and career growth opportunities within the company. They work in a supportive and collaborative environment that values teamwork and high ethical standards. Additionally, they enjoy job security with a reputable company in the paper industry. These benefits collectively contribute to a rewarding and stable career for CSRs at Quanta Paper.

Training & development

Quanta Paper Corporation provides comprehensive training programs to ensure employees develop the necessary skills and competencies for their roles. This includes both on-the-job training and specialized courses tailored to different departments. Employees are encouraged to participate in continuous learning and professional development opportunities. The company fosters a supportive environment where employees can grow and advance in their careers.

Source

• quantapaper.com.ph
• ph.indeed.com/quantapaper