Client Services Manager - Melbourne

Client Services Manager - Melbourne We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories. Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit. This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio. To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff. In addition, the State Operations Manager is charged with identifying and leveraging opportunities to increase revenue. The main responsibilities of the role will be;

• Manage a portfolio of commercial cleaning accounts, ensuring all client needs are met and expectations exceeded.
• Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues promptly and effectively.
• Conduct regular site inspections to ensure quality standards are maintained and identify areas for improvement.
• Collaborate with internal teams to coordinate cleaning schedules, staffing, and resources to meet client requirements.
• Develop and implement strategies to enhance client satisfaction, retention, and account growth.
• Prepare and present reports on account performance, including key metrics and client feedback.
• Stay updated on industry trends, best practices, and regulations to continuously improve service delivery.

• 5+ years of experience in the commercial cleaning industry.
• At least 3+ years of experience in a similar role, managing commercial cleaning accounts/Clients.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines.
• Proven track record of delivering exceptional customer service and driving client satisfaction.
• Knowledge of cleaning techniques, equipment, and safety protocols.
• Proficiency in Microsoft Office suite and CRM software.
• Ability to work and succeed in a fast-paced environment.

• A competitive remuneration package + tools of trade
• Performance-based, well-structured work culture.
• Additional leave benefits with a genuine focus on work/life balance!
• Numerous career development pathways, tailored training and development programs, and mentorship programs.
• Annual bonuses + generous employee referral program.
• Empowering you within a fun, diverse and inclusive culture
• Additional annual leave purchasing policy, volunteer days, genuine reward and recognition programs and many more.