Assistant Manager
Detalhes do emprego
Oversee, direct, and coordinate the planning, organizing, training, and leadership of Coffee Shop staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.Key Requirements:Working knowledge of food and beverage functions, and general knowledge of shop operations.Outgoing, positive attitude and enthusiasm for working with the public.Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and provide direction for staff.Excellent leadership, training and development skills.Effective oral and written communication skills.Effective analytical, planning and problem-solving skills.Demonstrates organization and multi-project time/issue management and the ability to meet deadlines consistently.Work effectively with supervisors, peers, subordinates, guests, vendors and corporate partners.Outstanding ability to listen, communicate, and work effectively with guests in high stress and high-volume setting.Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.Ability to read and interpret documents like training materials, spreadsheets, reports and operating instructions.Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret charts and bar graphs.Responsibilities:Promote, work, and act in a manner consistent with the mission of Joffrey's.Ensure that all store policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, preparing, and serving standards.Control cash and other receipts by adhering to cash handling and reconciliation procedures per store policies and procedures.Achieve company objectives in sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.Compile and balance cash receipts at the end of the day or shift.Perform various financial activities, such as cash handling, deposit preparation, and payroll.Supervise and participate in kitchen and dining area cleaning activities.Estimate ingredients and supplies required to prepare a recipe.Investigate and resolve complaints regarding food quality and service.Ensure that all products are received in correct unit count and condition and deliveries are performed per the restaurant's receiving policies and procedures.Control inventories of food, beverage, equipment, small ware, and report shortages.Requisition supplies and equipment needed to ensure quality and timely delivery of services.Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.Fully understand and comply with all municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.Assign duties, responsibilities, and workstations to employees per work requirements.Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.Be knowledgeable of store policies regarding personnel.Perform personnel actions, such as providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.Oversee and ensure that store policies on employee performance appraisals are followed and completed on a timely basis.Continually strive to develop staff in all areas of managerial and professional development.Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.Perform some food preparation or service tasks, such as preparing, clearing tables, and serving food and drinks when necessary.Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the stores' preventative maintenance programs.Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks.Attend all scheduled employee meetings and offer suggestions for improvement.Coordinate with and assist fellow employees to meet guests' needs and support the operation of the store.Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.Submit resume detailing your experience.Submit a cover letter explaining why you would be a great fit.Joffreys provides a unique experience of freshly roasted specialty coffee to its vast client base in Saudi Arabia. We were privileged and endorsed by the high level of positive feedback from the clients.
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