Senior Customer Support Executive

Company Description: Welcome to V&J Furnishings Pvt. Ltd., India's premier and fastest growing home furnishings company, headquartered in Ahmedabad with a state-of-the-art warehouses in Bengaluru, Ahmedabad and Delhi NCR. Since our inception in 2015, we have been dedicated to providing an extensive range of high-quality products, including upholstery, curtain fabrics, high-performance fabrics, leatherette, and artificial leather for indoor and outdoor use.   At V&J Furnishings, we take immense pride in our fully integrated, home-grown, and 'Made in India' textile production, ensuring unparalleled quality and excellence in our furnishings. Explore our diverse product offerings and discover the perfect blend of style, comfort, and durability.   Role Description: This is a full-time on-site role, we're seeking a highly motivated and customer-focused Customer Support Executive to join our team! As the primary point of contact for our customers, you'll address their inquiries, resolve issues, and provide exceptional service via calling, whatsapp and email.. If you're results-driven and customer-focused, we encourage you to apply.   Key Responsibilities: As a Customer Support Executive, your primary focus will be on delivering exceptional customer service. Your key responsibilities will include: · Responding to customer inquiries via phone and email in a timely and professional manner · Providing accurate and up-to-date information on inventory status, dispatch schedules, and other customer-related queries Issue Resolution and Follow-up: · Handling customer complaints or issues promptly and efficiently to ensure timely resolution and satisfaction · Proactively following up with customers to provide updates or confirmations on their queries or issues Record-Keeping and Collaboration: · Maintaining detailed and accurate records of customer interactions, inquiries, and resolutions · Collaborating with internal departments to ensure smooth coordination and problem-solving Customer Service Excellence: · Upholding excellent customer service standards and maintaining positive relationships with clients · Consistently delivering a high level of customer satisfaction and loyalty Qualifications: · Educational Qualification: Minimum graduate. · Proficiency in basic computer applications (e.g., MS Office, email tools).   Desirable Skills: · Strong verbal and written communication skills. · Positive attitude and a customer-centric approach. · Ability to multitask, prioritize, and manage time effectively.   Experience: · Prior experience in a customer service role (preferably in call centers or similar industries) is a plus. · Freshers with enthusiasm to learn and grow are welcome. Location: Ambli, Ahmedabad (Gujarat) Job Type: Full-time Industry: Home Textiles What We Offer: · Best-in-industry package · Opportunity to work with a dynamic team · Professional growth and development How to Apply: If you're a results-driven, customer-focused professional looking for a challenging role, please submit your resume and cover letter.   Note: Please note that only candidates who are genuinely interested in joining our organization and are available to start immediately should apply.