Information Technology Support Agent Intern

Your role

Jumia, Africa's leading e-commerce platform, is seeking enthusiastic and tech-savvy interns to join the IT Support team. You'll work alongside experienced professionals and contribute to maintaining the technological backbone of Africa's leading online marketplace. What you will be doing

• Provide first-level technical support to Jumia employees and departments
• Assist in troubleshooting hardware and software issues
• Help maintain and update IT inventory and asset management systems
• Contribute to the creation and maintenance of IT documentation and user guides
• Assist in setting up and configuring workstations and mobile devices
• Support the implementation of IT security best practices
• Help monitor and maintain network performance and connectivity
• Assist in user account management and access control
• Participate in IT projects and initiatives as assigned
• Collaborate with other IT teams to resolve complex technical issues
• Assist in providing support for Jumia's e-commerce platforms and internal tools
• Help in organizing and conducting basic IT training sessions for employees

About you

What they are looking for

• Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, software, and networking concepts
• Familiarity with Windows and macOS operating systems
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Eagerness to learn and adapt to new technologies
• Basic understanding of e-commerce platforms and operations (preferred)
• Familiarity with ticketing systems and IT service management principles (preferred)
• Excellent communication skills, both verbal and written
• English proficiency

Benefits

What they offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity to have a strong impact on building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as their longer-term objective is to train the next generation of leaders

Training & development

This internship offers an excellent opportunity to gain practical experience in IT support within a fast-paced e-commerce environment. Jumia provides access to the Jumia Academy, Africa's first e-commerce academy, where employees can enhance their entrepreneurial skills and learn from a vast pool of global expertise. They foster a dynamic, driven, and entrepreneurial work environment, providing the excitement of overcoming challenges and achieving milestones in a fun and intense atmosphere. To know more, watch this video:

Career progression

They prioritize unparalleled personal and professional growth, aiming to train the next generation of leaders. Jumia supports career progression by implementing global best practices, fostering knowledge transfer, and providing diverse opportunities for employees to advance across various roles within the organization.

Sources

The following sources were used in researching this page:

• jumia.com.ng/sp-careers/
• youtube.com