Field Engineer Trainee

Your role

Early Career Trainee, Field Engineer will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to Diagnostic Imaging and Ultrasound modalities in the assigned area. Essential responsibilities

• Technical: Maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system-level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Assists in Account Sales visits; helps train others where necessary; identifies Sales opportunities and communicates to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspection documentation for assigned accounts.
• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standards, according to the GE Service Quality Policy Statement.

Quality specific goals

• Aware of and complies with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modification instructions (FMIs) within the prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, and providing solutions when possible.

About you

Qualifications/requirements

• Qualified to Degree level, Bachelor's degree in Electrical & Electronics Engineering or Biomedical Engineering.
• Technical analytical skills than directs.
• Up to 2 years of Field Services experience.
• Sought by others for guidance and advice.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communication, listening and interpersonal skills.
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather.

Benefits

Their total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Their salary and benefits are everything you’d expect from an organization with global strength and scale, these include:

• Benefits, facilities and support programs aimed at healthy living
• Colleague Resource Group
• Parental Leave
• Flexible Working

Training & development

GE Healthcare places a strong emphasis on continuous learning through virtual courses, development programs, and hands-on experiences designed to help employees grow. Their nurturing culture encourages entrepreneurial thinking and ambition, fostering a collaborative, diverse, and inclusive environment. They are dedicated to promoting compassion and empathy, ensuring employees are empowered to thrive. To know more, watch this video:

Career progression

They are committed to supporting employees at every stage of their career, recognizing that when employees thrive, the company thrives. Many senior leaders began their journey through GE’s development programs, which offer world-class opportunities for career progression and empower employees to become future leaders and innovators.

Sources

The following sources were used in researching this page:

• careers.gehealthcare.com/global/en/culture
• careers.gehealthcare.com/global/en/students-graduates
• careers.gehealthcare.com/global/en/development-program
• youtube.com