Customer Success Account Management Internship - Sydney

Your role

As a Customer Success Account Management Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; and lead the execution of program planning and customer-facing program reviews. Responsibilities:

• Learn customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
• Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
• Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
• Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

About you

Required Qualifications:

• Currently pursuing a Bachelor's Degree in Business, Sociology, Psychology, Computer Science or a related field

Preferred Qualifications:

• Passion for technology and customer obsessed.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Benefits

As an intern at Microsoft, you may receive the following benefits (may vary depending on the nature of your employment and the country where you work):

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Training & development

At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. They provide a range of professional and personal development opportunities and access to hundreds of online and in-person training programs to help employees grow. To know more about the life as a Microsoft intern, watch this video:

Career progression

Nikhil Gaekwad's career progression at Microsoft exemplifies the opportunities available for growth within the company, starting from his early internships to becoming a program manager on the Windows team. His journey highlights how Microsoft's hands-on projects, mentorship, and cross-platform experiences enable interns and employees to develop crucial skills, make significant contributions, and shape their careers in the tech industry. Read about his story here .

Sources

The following sources were used in researching this page:

• careers.microsoft.com/v2/global/en/benefits
• news.microsoft.com/life/windows-opportunity-career-potential-meets-cutting-edge-technology/