Detalhes do emprego
Senior Manager, EAM Global Process Management
We are currently seeking an expert in Enterprise Asset Management to increase efficiency, reduce costs, improve reporting, enhance overall asset lifecycle management, and ultimately maximize the value of assets. We are specifically interested in leveraging industry best practices to optimize our processes, rather than focusing solely on technology or platform-specific solutions. This role is responsible for coordinating process management and process optimization activities (for A2R, R2R, P2P, O2C & H2R) across the IHS Group, working collaboratively with the Global Process Owner, the Global Process Management lead, and process operators in each country that IHS operates. This role is pivotal in supporting the Global Process Owner to drive standardization, simplification, and automation across EAM, ensuring that relevant stakeholders are consulted and trained to operate process changes. The Senior Manager, EAM Process Management, will ensure effective collaboration between market teams and the centralized process management function. Key Roles and Responsibilities- Function as a key subject matter expert in the document management model, quality management system, and quality standards. Provide advice and recommendations to global and local colleagues on process enhancement and continuous improvement project teams.
- Plan and manage process development projects to address the full life cycle: requirements and policy setting; process design, documentation, and training development and delivery; change management planning and deployment; and transition to an oversight system that incorporates performance monitoring and continuous improvement once the new process is fully operational.
- Identify areas of training focus and collaborate closely with training developers on training strategies and plans.
- Support the EAM global process owners and business process operators to optimize processes through automation, simplification, and standardization.
- Create current and future state business process documentation including process maps and standard operating procedures.
- Run workshops with business process operators to capture knowledge and create SOPs.
- Support the development of to-be processes incorporating best practice principles.
- Identify process improvement opportunities for all relevant process teams (within Shared Service Centre, Country and Group Operations & Finance).
- Develop metrics for measuring the success of process improvement projects and deliver those results to leadership.
- Work with Country Finance, Shared Services, IT, Operations, Commercial, and other relevant departments to drive process standardization and effectiveness across EAM.
- Build strong working relationships with Operations, Finance, SSC, and other stakeholders across IHS.
- Act as SME for Asset Management and adjacent domains.
- Expert knowledge in the entire Asset Management Life Cycle.
- 10+ years of experience in Operational Process Design and Improvement.
- Very good knowledge of EAM adjacent domains such as Warehousing & Supply Chain.
- An undergraduate or postgraduate degree in computer science, engineering, business management, or a related field. Or similar knowledge.
- Certification in Process Management such as Six Sigma is a plus.
- Overall understanding of IT (Architecture, Development, Infrastructure).
- Motivate staff and create a space where they can ask questions and voice their concerns in a transparent fashion.
- Develop productive relationships with business leaders across the organization to influence how applications can enable new sources of value.
- Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers, and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before the decision-making process is complete.
- Judgment: Makes sound decisions; bases decisions on fact rather than emotion; analyses problems skillfully; uses logic to reach solutions.
- Problem Solving: Anticipates problems; sees how a problem and its solution will affect other units; gathers information before making decisions; weighs alternatives against objectives and arrives at reasonable decisions; adapts well to changing priorities, deadlines, and directions; works to eliminate all processes which do not add value; is willing to take action, even under pressure, criticism, or tight deadlines; takes informed risks; recognizes and accurately evaluates the signs of a problem; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
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