Senior Tour Consultant Cape Town

Senior Tour Consultant

Duties & Responsibilities

• Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
• Quoting based on clients needs
• Liaising with agents on requests, bookings, etc.
• Maintaining good relationships with agents and clients
• Operate tours (groups series, once-off groups, FIT’s, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
• Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
• Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
• Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
• Take initiative and ensure attention to detail
• Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
• Put together detailed Travel documents with regard to FIT travellers
• Teamwork and enthusiasm to assist colleagues
• Contributing to team targets
• Energetic and have a passion for learning about travel
• Time management: ability to prioritise, plan and meet deadlines
• Effective verbal and written communication - internally as well as externally
• Be professional and offer high service levels at all times
• Ability to handle pressure and volume - be able to multitask
• General administration such as filing
• Solving problems and/or help finding solutions for problems
• Assist with crisis management
• Assist with handling of complaints by gathering feedback from suppliers, guides, etc
• Assist with annual tour series/once-off costings and proposals

Package & Remuneration

• Establish a home Office Setup & ability to work from home full time
• Attend meetings and other commitments online and in-person at Cape Town address as and when necessary (including once a month office get together and twice a year team weekend)