Core & Cards Support Engineer (L2)

Responsibilities:

• Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.
• Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.
• Perform root cause analysis and implement permanent solutions to minimize incident recurrence.
• Collaborate with development and infrastructure teams to transition new releases into production.
• Monitor application performance, analyze capacity requirements, and ensure systems are operating optimally.
• Follow standard incident, problem, and change management processes, including detailed logging and reporting.
• Participate in Disaster Recovery (DR) and Business Continuity Management (BCM) activities.

• Proficiency in Unix/Linux commands and shell scripting .
• Strong knowledge of SQL with experience in Oracle or MS SQL databases.
• Familiarity with Java application servers like JBoss or WebLogic .
• Understanding of web servers such as Apache or Nginx .
• Additional knowledge of Load Balancers, VM, Networking, OpenShift, and Microservices is advantageous.
• Strong problem-solving and analytical skills.
• Excellent verbal and written English communication skills.
• Willingness to work in shifts.