Início Arábia Saudita Customer Service Officer
Início Arábia Saudita Customer Service Officer
Customer Service Officer
Detalhes do emprego
The Customer Service Officer acts as the first point of contact for the company clients and tenants, ensuring all inquiries and concerns are addressed promptly and professionally. This role focuses on delivering exceptional customer experiences, resolving issues efficiently, and maintaining a positive relationship between the company and its customers. The ideal candidate will have excellent communication skills, a customer-oriented approach, and the ability to manage multiple tasks effectively. Key Responsibilities
Customer Interaction
- Respond to customer inquiries via phone, email, or in-person promptly and professionally.
- Provide accurate information about the company properties, services, and policies.
- Handle complaints, concerns, and feedback, escalating complex issues to the Customer Service Manager when necessary.
Problem Resolution
- Investigate and resolve customer complaints to ensure satisfaction while adhering to company policies.
- Coordinate with relevant departments to address and resolve tenant or client issues.
- Follow up with customers to ensure their concerns have been fully resolved.
Documentation and Reporting
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Prepare periodic reports on customer service metrics and trends for management review.
- Identify recurring issues and recommend improvements to enhance the customer experience.
Process Improvement
- Assist in developing and updating customer service procedures to improve efficiency and service quality.
- Participate in team meetings to share feedback and insights for enhancing operations.
Relationship Management
- Build and maintain positive relationships with clients and tenants to promote loyalty and retention.
- Support marketing efforts by providing excellent service that enhances the company’s reputation.
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Hiring company
MadaHR
-
Professional Diploma in Customer Service Alpha AcademyAED 92
AED 955Duração: Upto 14 Hours -
Customer Service Global EdulinkAED 134Duração: Upto 40 Hours
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