Customer Success Specialist - Chinese

Job Description

About Us Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction. Role Summary We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our products. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty . Key Responsibilities

• Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our products.
• Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
• Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
• Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
• Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.

Job Requirements

• Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
• Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
• Excellent problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to multitask and prioritize in a fast-paced, dynamic environment.
• Strong organizational skills with a keen attention to detail.
• Proficiency in Chinese language (written and spoken) is required.
• Previous experience in customer success or account management is a plus.

Why Join Us?

• At Kadorf.com, you’ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.