Início EAU Guest Service Agent

Início EAU Guest Service Agent

Guest Service Agent

Full time na a Laimoon Verified Company no UAE
Publicado em December 16, 2024

Detalhes do emprego

JOB RESPONSIBILITIES

Reports directly to and communicates with the front office manager for all relevant matters affecting guest satisfaction.

Welcome all guests cordially and professionally ensuring that VIP guests and regular guests consistently receive all benefits, recognition and services.

Reviews lists for all arrivals and VIP's to check room allocations, amenities and special requests.

Ensures to inspect rooms/suites of all arrivals according to the organization's standards, especially for all VIP's and inform other operating departments, especially housekeeping and food & beverage, on matters that concern them.

Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card and such details are recorded in the system.

Handles guest complaints and refers them as necessary. Follow up on corrective action and courtesy call, communicate in a timely manner to front office manager.

Aware of the rooms/suites configuration and rates, daily functions, promotions, packages, changes of rates, changes in prices strategies and meal rates.

Ensure all rooms for individual, VIP and for groups are blocked, room keys are prepared well in advance.

JOB REQUIREMENTS

Preferable to have a bachelor's degree.

Able to have active listening skills and excellent command in English communication.

Having Arabic knowledge is an advantage.

Minimum 2 years of experience in a similar role in hotel industry.

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