Solutions Support Specialist (POS) (Ref: CC/ERM/SSS)

Solutions Support Specialist (POS) (Ref: CC/ERM/SSS)

Posted on 10/12/24 12:00 Full Time Hong Kong SAR Responsibilities:

1. Handling customers' technical questions on our business application software products
2. Providing application support services such as troubleshooting, system testing, product installation, configuration, consultation
3. Working closely with development team to resolve issues
4. Monitor support incidents and day to day reporting
5. Provide quality assurance by preparing test cases and performing system testing
6. Global collaborative project team environment

Requirements:

1. Diploma or above in IT, Computer Science, Information System, Business Administration or related disciplines
2. Previous working experience in helpdesk / end-user support on POS is preferred
3. Well-organized, detail-oriented and logical minded
4. Good communication and problem-solving skills
5. Excellent command in written and spoken Cantonese, English and Putonghua
6. Knowledge in MSSQL DB, SQL programming, HTML, .NET, MS Reporting Services, IIS Web Application is an advantage

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits including medical & dental insurance, education allowance, performance bonus and excellent career prospects to the right candidate. We also offer on-the-job training and specialized training programmes to uplift the potential of our staff. Interested applicants please click 'Apply for this Job' to send your resume with expected salary to us. All personal data collected will be kept in strict confidence and would only be used for recruitment purposes. #J-18808-Ljbffr