Japanese Customer Advisor - Porto, Portugal

Come and work with us.

Do you want to contribute to an outstanding customer representative service?  Are you  Japanese  native or fluent with strong  English communication skills?  Looking to make your career abroad in a multicultural environment?  So we have the perfect opportunity for you! Your future project: join our  Japanese Customer Advisor  team. As a customer advisor specialist, your daily responsibilities will include:

• Provide first contact resolutions to customer queries 
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of  Japanese (C2)
• Advanced level of  English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today! 

Watch this video to get a sneak peak of the job in action