Data Capture Clerk (Banking 12 - month contract)

Job descriptionTo obtain, capture or process data within laid down policies, procedures and systems in order to satisfyclients and bank requirements to achieve departmental objectives and targets.  Job responsibilitiesMinimise financial loss by verifying if the client has adequate funds before processing the request.Minimise financial loss due to negligence by checking the accuracy of the request before and afterprocessing the request.Ensure compliance with bank policies and industry regulations in order to minimise opportunities forthreat of loss.Ensure bank charges have been debited for once-off requests by capturing manually on banking system.Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.Build client trust by resolving queries timeously, communicating SLA deviations and suggestingresolutions.Build and maintain internal and external relationships with clients by educating and guiding clients ofthe requesting process and system.Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports tothe team leader.Mitigate risk of frauds by verifying client details with records on the banking platform.Ensure security procedures are adhered to by verifying the authorised signatories.Confirm the client request by telephone to ensure that the client is aware of the request and thateverything is in order for approval. Capture the name of the client, date and time, sign and stamp in accordance with the bank proceduresto approve the request.Update the receiving file by capturing the request on the server in the relevant folder.Ensure serious incidents affecting the department performance are reported and recorded on theincidents form.Ensure adherence with all workflow processes.Improve service delivery by redirecting security stationery to the correct branches and updating branchdetails with printers and couriers.Keep abreast of legislation and other industry changes that impacts on role by reading the relevantnewsletters, websites and attending sessions.Understand and embrace the bank Vision and Values by demonstrating the values throughinteraction with team and stakeholders.Ensure that own contribution and participation contributes to the achievement of team goals.Create and manage own career through guidance and support of management, department andcolleagues.Improve personal capability and stay abreast of developments in field of expertise by identifying trainingcourses and career progression for self through input and feedback from managers.Ensure personal growth and enable effectiveness in performance of roles and responsibilities byensuring all learning activities are completed, experience practiced and certifications obtained and/ormaintained within specified time frames.Ensure knowledge management, continuity and team success through constructive participation in adiverse team and sharing knowledge with team.Contribute to a culture conducive to the achievement of transformation goals by participating in culture building initiatives.Participate and support corporate social responsibility initiatives for the achievement of businessstrategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).Identify opportunities to improve or enhance processes by identifying and recommending improvementsto tools, policies and procedures to add value to the bank.Add value to the bank by identifying opportunities to improve or enhance processes through identifyingand recommending improvements and supporting implementation of tools, policies and procedures.