Commercial Operations Team Manager

We are looking for a Commercial Operations Manager for a financial company. Job description:

• Responsible for driving and managing delivery of the P&L targets as well as the overall management of staff, including Operations, Client Relations and provide Commercial Sales activity/activation efforts;
• You will ensure pro-active communication and performance in case handling;
• Responsible for making sure that service delivery processes are implemented and respected, including monitoring of performance, and other service delivery improvements within Operations
• Drive the delivery of Collections key priorities within the location in order to generate sales & Inflow, improve operational business processes in order to provide optimal customer service and maximise profit. You will implement and embed global processes and procedures in line with the local requirements as well as localise and implement global program initiatives within the location.

• Strong experience working in the financial services or related industry;
• Thorough knowledge of Receivable Management, First & Third Party debt collection & legal solutions;
• Good understanding of financial and legal environment in order to understand how customer requirements will affect delivery of our solutions;
• Fluency in English/Portuguese