German-Speaking Sales & Customer Service Coordinator

Description Job Title: German-Speaking Sales & Customer Service CoordinatorSalary: €36,000 + €4,000 performance bonus + benefits Location: Dublin City South Contract Type: Full-Time, Permanent Requirements Overview of the Position: We are on the lookout for a proactive German-speaking Sales & Customer Service Coordinator to become a vital part of our team. You will be representing an industry-leading customer engagement platform focused on marketing, sales, support, and payment solutions. Utilizing cutting-edge AI technology, this platform empowers over 20,000 businesses and has experienced significant revenue growth since its inception. As the company scales its operations, you will be instrumental in facilitating their global go-to-market strategies.Responsibilities:Actively promote the client’s products and services, generating interest and awareness of their value.Consistently meet daily, weekly, and monthly key performance indicators to drive team and client success.Develop a thorough understanding of the client’s product offerings.Implement the lead qualification process to effectively guide prospects through the sales journey.Share success stories from customers and highlight their value to potential clients.Maintain lead accuracy by tracking activities and ensuring CRM records are updated.Arrange appointments for the sales team according to established qualification criteria, focusing on high engagement and conversion rates.Provide valuable insights on market trends, customer feedback, and product perspectives based on client interactions.Proactively identify challenges and propose creative solutions to enhance the customer experience.Qualifications Required:A minimum of 1 year of experience in a customer-facing role that includes making recommendations, handling objections, and delivering top-notch customer service.Experience in managing a high volume of incoming customer inquiries across various platforms is preferred.Fluent in both German and English, with strong verbal and written communication skills in both languages.Confident in building rapport with customers quickly to drive impactful results.Strong listening abilities and the capacity to synthesize information effectively.Excellent organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.A collaborative mindset with the ability to work well in a team setting. Offer Application Instructions: If you are excited about this opportunity and believe it aligns with your career goals, please send your CV to Emily Mason via the link provided below. We assure you that all applications will be treated with the utmost confidentiality.