Customer Service / Admin Executive

A leading manufacturer and supplier of industrial products in Malaysia with 20 years' experience in the industry is seeking a Customer Service professional to join our team in Senai, Johor. This is a full-time position, and the candidate is responsible for providing exceptional customer service support to our valued clients. You will be playing a vital role in ensuring customer satisfaction and building long-lasting relationships. What you'll be doing

1. Handling incoming calls, emails, and inquiries from customers in a professional and courteous manner
2. Responding to customer questions and concerns, and providing accurate and timely information
3. Processing orders, returns, and other customer-related transactions
4. Maintaining detailed records and documentation of customer interactions
5. Collaborating with cross-functional teams to ensure seamless customer experiences

1. Strong customer service and communication skills, with the ability to handle a variety of customer inquiries and concerns
2. Previous experience in a customer service or administrative support role is an advantage.
3. Ability to work well in a team and collaborate with colleagues across the organization
4. A positive, friendly, and professional attitude
5. No experience is also welcome as training will be provided

1. Competitive salary and benefits package
2. Opportunities for career growth and development
3. Supportive and collaborative work environment
4. Employee wellness and work-life balance initiatives

1. Looking for candidates available to work:
   • Monday: Morning, Afternoon
   • Tuesday: Morning, Afternoon
   • Wednesday: Morning, Afternoon
   • Thursday: Morning, Afternoon
   • Friday: Morning, Afternoon
2. No experience required for this role
3. Working rights required for this role
4. Expected start date for role: 25 November 2024
5. Expected salary: RM2,000 - RM3,000 per month