Director, Customer Success APAC

Full time na Adobe no Australia
Publicado em November 22, 2024
Detalhes do emprego

Director, Customer Success APAC Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. The Opportunity As the Director of Customer Success for the Asia Pacific (APAC), you will play a pivotal role in interpreting and implementing the global customer success strategy within the APAC market for Adobe’s Creative and Document Cloud business. You will lead a dynamic team spanning diverse countries and cultures, driving customer initiatives to improve product adoption, forge lasting customer partnerships, and value realization for Adobe customers across the region. What you'll do
Team Strategy : Interpret and adapt the global strategy to align with the unique needs and dynamics of markets within the region.
Leadership: Lead, and inspire an impactful team of CSMs, providing guidance, mentorship, and support to drive customer success initiatives serving as a visible advocate for Adobe's values and mission.
Team Culture: Foster a culture of collaboration, accountability, and continuous improvement across a diverse set of regions.
Relationship management : Collaborate with customers and cross-functional teams, including sales, marketing, and product management, to drive alignment and enhance Customer Success Outcomes.
Long-term vision: Work closely with the APAC ecosystem to identify partnership opportunities and drive collaborative initiatives that improve customer adoption and demonstrate value to the customer.
Voice of the customer: Champion customer-centricity within Adobe, ensuring that customer insights and feedback are integrated into product development and service improvements.
Accountability and results: Monitor and analyse key performance metrics related to customer engagement, satisfaction, and retention, implementing strategies to drive continuous improvement.
Industry insights: Stay abreast of industry trends, market dynamics, and competitor activities within the APAC region, providing strategic insights and recommendations to senior leadership.
What you need to succeed
Proven 8 year+ track record of success in customer success or account management leadership roles, within the software industry; experience or background in Creative industry preferred.
Proven understanding of APAC market dynamics, cultural nuances, and business practices.
Strong leadership skills with the ability to hire, inspire, motivate, and empower teams to achieve ambitious goals.
Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence at all levels.
Strategic problem solver with the ability to translate customer insights into actionable initiatives that drive business results.
Energetic, proactive, and results-focused, with a passion for driving customer success and delivering exceptional customer experiences.
Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
Willingness to travel within the APAC region as needed.
Take the plunge and jump in Liking what you have read and keen to jump in? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. #J-18808-Ljbffr
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		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
		'global_location_id' => '108',
		'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337',
		'currency' => 'YEN',
		'currency_name' => 'Japanese yen',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Search Results
Web results

Asia/Tokyo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'global' => array(
		'name' => 'Global',
		'country_id' => (int) 251,
		'country_code' => 'on',
		'slug' => 'global',
		'global_location_id' => '275',
		'rel_gloc_ids' => '275',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => null,
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	)
)
$currentLocation = array(
	'name' => 'Australia',
	'country_id' => '14',
	'country_code' => 'au',
	'slug' => 'australia',
	'global_location_id' => '13',
	'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
	'currency' => 'AUD',
	'currency_name' => 'Australian Dollar',
	'languages' => 'en',
	'default_language' => 'en',
	'country_time_zone' => 'Australia/Melbourne',
	'job_location' => '0',
	'published' => '1',
	'show' => '1'
)
$cityLists = array(
	(int) 0 => array(
		'name' => 'Dubai',
		'slug' => 'dubai'
	),
	(int) 1 => array(
		'name' => 'Abu Dhabi',
		'slug' => 'abu-dhabi'
	),
	(int) 2 => array(
		'name' => 'Ras al Khaimah',
		'slug' => 'ras-al-khaimah'
	),
	(int) 3 => array(
		'name' => 'Al Ain',
		'slug' => 'al-ain'
	),
	(int) 4 => array(
		'name' => 'Sharjah',
		'slug' => 'sharjah'
	),
	(int) 5 => array(
		'name' => 'Fujairah',
		'slug' => 'fujairah'
	),
	(int) 6 => array(
		'name' => 'Ajman',
		'slug' => 'ajman'
	),
	(int) 7 => array(
		'name' => 'Umm Al Quwain',
		'slug' => 'umm-al-quwain'
	)
)
$menuState = 'loggedoutmenu'
$showCVReviewLink = true
$profileInfo = array(
	'locations' => array(
		(int) 2 => 'UAE'
	),
	'searchKey' => '',
	'guest' => (int) 1,
	'jobCount' => '31320',
	'contributedJobCount' => '24',
	'courseCount' => null
)
$environment = 'production'
$langUrlPrefix = 'pt/'
$langUrl = 'https://jobs.laimoon.com/pt/'
$themeUrl = 'https://jobs.laimoon.com/'
$siteUrl = 'https://jobs.laimoon.com/'
$staticUrl = 'https://cdn.laimoon.com/jobs/'
$langCode = 'pt'
$pageScripts = array(
	(int) 0 => 'page_script'
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			'summary' => '<p>This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.&nbsp;</p><p>Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.

Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.

Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.
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This course covers these key areas in detail, plus much more:
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 	<li>An introduction to the management discipline of facilities management, including its operational and strategic importance in an organisation</li>
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 	<li>The management of workplace services, including heating and lighting, security, catering, cleaning, repairs and maintenance, IT systems, workplace furniture, parking and waste disposal</li>
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 	<li>How to maintain quality control in facilities management, including the utilisation of effective maintenance strategies and common types of maintenance arrangements</li>
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If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.
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 	<li>A comprehensive curriculum, providing you with the knowledge you need to work in facilities management</li>
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			'summary' => '<p>This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.&nbsp;</p><p>Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.

Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.

Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.
</p><p><strong>What you will learn?</strong></p><p>
This course covers these key areas in detail, plus much more:
</p><ul class="learn-mod">
 	<li>An introduction to the management discipline of facilities management, including its operational and strategic importance in an organisation</li>
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</ul><p>
If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.
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 	<li>Follow the course easily thanks to interesting, informative modules, which make studying fun</li>
 	<li>A convenient online support system, helping you to stay on track throughout the course</li>
 	<li>A comprehensive curriculum, providing you with the knowledge you need to work in facilities management</li>
 	<li>Earn a certified, recognised diploma</li>
 	<li>An affordable cost</li>
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			'summary' => '<strong>Course Overview</strong><br />
<br />
This Business Administration Diploma&nbsp;course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.<br />
<br />
You will cover the principles of business administration and the essentials of leadership and management, including managing personal and professional development. You will also learn how to manage team performance and people within a business, a vital skill for anyone looking to climb the ladder. During this course, you will gain practical knowledge of how to carry out basic administrative tasks and progress towards high level support skills, such as employee recruitment and management essentials. The qualification includes a wide range of units which cover everything needed to be a successful administrator within business.<br />
<br />
<strong>Course Curriculum</strong><br />
<br />
<strong>1. Communication fundamentals</strong>
<ul>
	<li>Introduction to Communication Fundamentals</li>
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<ol>
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	<li>Safety in the work place</li>
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<ul>
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	<li>Introduction to Business Report Writing</li>
	<li>Exploring Reports</li>
	<li>How to Prepare for Writing</li>
	<li>Exercise Files: Business Report Writing</li>
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<strong>3.</strong><strong> Business writing</strong>

<ol>
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	<li>Proposal writing</li>
	<li>Business ethics</li>
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<strong>4. E-mails writing tips</strong>

<ul>
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	<li>Writing Email Messages</li>
	<li>Email Manners</li>
</ul>
<strong>5. Organization skills</strong><br />
<br />
<strong>6. Leadership fundamentals</strong>

<ul>
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	<li>Set a Solid Foundation and Direction</li>
	<li>Motivate Commitments</li>
	<li>Drive for Results</li>
	<li>Develop Yourself</li>
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<strong>7. Note taking</strong>

<ul>
	<li>Note Taking</li>
</ul>
<strong>8. Data management, record keeping and filing</strong><br />
<br />
<strong>9. Appointment booking and arranging interviews</strong><br />
<br />
<strong>10. Delivering postal mail</strong><br />
<br />
<strong>11. Dictating</strong>

<ul>
	<li>Dictating</li>
	<li>Exercise Files Dictation</li>
</ul>
<strong>12. Customer service and telephone handling skills</strong>

<ul>
	<li>Customer Service Basics Over the Phone</li>
	<li>Get the facts- ask the right questions</li>
	<li>Discuss Solutions- learning to listen</li>
	<li>Dealing with difficult customers</li>
	<li>Developing Inbound &amp; Outbound Telephone Skills</li>
	<li>Hot Telephone Tips</li>
	<li>Handling Complaints and Difficult customers</li>
</ul>
<strong> etiquette</strong><br />
<br />
<strong>13. Organizing a meeting</strong>

<ul>
	<li>Organizing a Meeting</li>
	<li>Exercise Files: Organizing Meeting</li>
</ul>
<strong>14. Bookkeeping</strong>

<ul>
	<li>Introduction to Accounting</li>
	<li>Financial &amp; Managerial Accounting</li>
	<li>Taxes</li>
</ul>
<strong>15. Invoicing/petty cash</strong><br />
<br />
<strong>16. Document proofreading</strong><br />
<br />
<strong>17. Quickbooks for payroll management</strong>

<ul>
	<li>Introduction to QuickBooks</li>
	<li>Setting up the Employee Payroll</li>
	<li>Running the Payroll</li>
	<li>Exercise Files: QuickBooks for Payroll Management</li>
</ul>
<strong>18. Tips for speed reading</strong><br />
<br />
<strong>19. Creating an effective cv and cover letter</strong>

<ul>
	<li>Business Resumes &amp; Job Applications</li>
	<li>How to Gather Information for Your CV</li>
	<li>Write your CV</li>
	<li>CV Writing Tips and Layouts</li>
	<li>Different CV Formats</li>
	<li>Saving a CV to Different Formats and Online CV Banks</li>
	<li>Finishing Your CV</li>
	<li>Exercise Files: Creating an Effective CV</li>
</ul>
<strong>20. Time management</strong>

<ul>
	<li>Introduction to Time Management</li>
	<li>Fundamentals of Productivity</li>
	<li>How to Use Your Calendar Effectively</li>
	<li>Setting up Priorities and Schedule</li>
	<li>Timer Budgeting</li>
	<li>Exercise Files: Time Management</li>
</ul>
<strong>; </strong><strong>Event planning</strong><br />
<br />
<strong>21. Motivating employees</strong><br />
<br />
<strong>22. Typing speed development</strong><br />
<br />
<strong>22.</strong><strong> Administrative procedure</strong><br />
<br />
<strong>23. Microsoft word</strong>

<ul>
	<li>Introduction to Microsoft Word</li>
	<li>First Step to MS Word</li>
	<li>Text Editing &amp; Formatting</li>
	<li>Formatting Paragraph and Pages</li>
	<li>Creating Styles, Themes, Number and Bullets</li>
	<li>Columns &amp; Tables</li>
	<li>Macros and Proofing</li>
	<li>Sharing and Reviewing Documents</li>
	<li>Modify Word Document</li>
	<li>Exercise Files: Microsoft Word 2016</li>
</ul>
<strong>24. Microsoft excel</strong>

<ul>
	<li>Getting Started with Microsoft Excel</li>
	<li>Data Entering</li>
	<li>Creating Formulas and Functions</li>
	<li>Formatting</li>
	<li>Worksheet Views, Multiple Worksheets and Workbooks</li>
	<li>IF, VLOOKUP, and Power Functions, Security &amp; Sharing</li>
	<li>Data Management, Data Analysis Tools</li>
	<li>PivotTables &amp; Macros</li>
	<li>Exercise Files: Microsoft Excel 2016</li>
</ul>
<strong>25. Microsoft powerpoint</strong>

<ul>
	<li>Getting Started with Microsoft PowerPoint</li>
	<li>Working with Presentations &amp; Slides</li>
	<li>Adding Pictures &amp; Contents to Slides</li>
	<li>Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides</li>
	<li>Preparing &amp; Delivering the Presentation</li>
	<li>Reusing and Sharing Presentations</li>
	<li>Exercise Files: Microsoft PowerPoint 2016</li>
</ul>
<strong>26. Microsoft outlook</strong>

<ul>
	<li>Getting Started with Outlook</li>
	<li>Adding and Connecting Accounts, Reading &amp; Organizing Mails</li>
	<li>Creating and Sending Mail, Creating and Working with People</li>
	<li>Working with Delegates &amp; Calendars</li>
	<li>Creating Tasks and Notes, Working with Outlook Data</li>
</ul>
<strong>27. Accounting and bookkeeping</strong>

<ul>
	<li>Introduction to Basic Accounting</li>
	<li>Financial Accounting</li>
	<li>Managerial Accounting</li>
	<li>Income Taxes</li>
	<li>Introduction and Review the Financial Statements</li>
	<li>Bookkeeping Process</li>
	<li>Transaction and Accounting Equation</li>
	<li>The General Ledger</li>
</ul>
<strong>28. Bookkeeping</strong><br />
<br />
<strong>29. Budgets &amp; financial reports</strong><br />
<br />
<strong>30. Meeting management</strong><br />
<br />
<strong>31. Communication strategy</strong><br />
<br />
<strong>32. Emotional intelligence</strong>

<ul>
	<li>Introduction to Emotional Intelligence</li>
	<li>Developing Self Awareness &amp; Self-Regulation</li>
	<li>Building Awareness with Others</li>
	<li>Building Relationship</li>
	<li>Exercise Files- Emotional Intelligence</li>
</ul>
<strong>33. Administrative human resources fundamentals</strong>

<ul>
	<li>Introduction to Administrative HR</li>
	<li>Administrative Duties</li>
	<li>Recruitment and Selection</li>
	<li>Employee Performance Management</li>
</ul>
<strong>34. Employee recruitment</strong><br />
<br />
<strong>35. Management essentials</strong>

<ul>
	<li>Understanding Management</li>
	<li>Managing People &amp; Performance</li>
	<li>Managing the Business Environment</li>
	<li>Leading Up and Down the Organisation</li>
	<li>How to Create Strong Teams</li>
	<li>Motivating Your Team</li>
	<li>Enhance Your Career and Communication</li>
	<li>Leading Change</li>
	<li>Motivating Employees</li>
	<li>Building a Better Office</li>
	<li>Planning Team Building Retreat</li>
	<li>Managing Different Types of Employees</li>
	<li>Communicating Ideas</li>
	<li>Working on Projects</li>
	<li>Improving Yourself</li>
	<li>Embracing Self Improvement</li>
	<li>Reducing Friction</li>
	<li>Creativity &amp; Innovation</li>
</ul>
<strong>Benefits you will gain:</strong>

<ul>
	<li>High-quality e-learning study materials and mock exams.</li>
	<li>Tutorials/materials from the industry leading experts.</li>
	<li>24/7 Access to the Learning Portal.</li>
	<li>The benefit of applying for&nbsp;NUS extra Discount Card.</li>
	<li>Recognised Accredited Qualification.</li>
	<li>Excellent customer service and administrative support.</li>
</ul>
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			'id' => '174670',
			'course_id' => '78485',
			'title' => 'Business Administration Diploma',
			'slug' => 'upto-twelve-months-part-time-business-administration-diploma-global-edulink',
			'external_link' => 'https://www.globaledulink.co.uk/course/business-administration-diploma-online/',
			'summary' => '<strong>Course Overview</strong><br />
<br />
This Business Administration Diploma&nbsp;course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise in areas such as business communication, administration, delivering presentations and presenting business data.<br />
<br />
You will cover the principles of business administration and the essentials of leadership and management, including managing personal and professional development. You will also learn how to manage team performance and people within a business, a vital skill for anyone looking to climb the ladder. During this course, you will gain practical knowledge of how to carry out basic administrative tasks and progress towards high level support skills, such as employee recruitment and management essentials. The qualification includes a wide range of units which cover everything needed to be a successful administrator within business.<br />
<br />
<strong>Course Curriculum</strong><br />
<br />
<strong>1. Communication fundamentals</strong>
<ul>
	<li>Introduction to Communication Fundamentals</li>
	<li>Adapting to Audience and Build Trust</li>
	<li>Managing Communication Challenges</li>
</ul>
<strong>2. Team working</strong>

<ul>
	<li>Great Team</li>
	<li>Your Responsibility in the Team</li>
	<li>How to Become a Better Team</li>
</ul>

<ol>
	<li>Planning and problem solving</li>
	<li>Safety in the work place</li>
	<li>Business reports and letter writing</li>
</ol>

<ul>
	<li>Business Writing Skills</li>
	<li>Introduction to Business Report Writing</li>
	<li>Exploring Reports</li>
	<li>How to Prepare for Writing</li>
	<li>Exercise Files: Business Report Writing</li>
</ul>
<strong>3.</strong><strong> Business writing</strong>

<ol>
	<li>Collaborative business writing</li>
	<li>Proposal writing</li>
	<li>Business ethics</li>
</ol>
<strong>4. E-mails writing tips</strong>

<ul>
	<li>Introduction to Effective Email Writing</li>
	<li>Writing Email Messages</li>
	<li>Email Manners</li>
</ul>
<strong>5. Organization skills</strong><br />
<br />
<strong>6. Leadership fundamentals</strong>

<ul>
	<li>Understanding Leadership-</li>
	<li>Set a Solid Foundation and Direction</li>
	<li>Motivate Commitments</li>
	<li>Drive for Results</li>
	<li>Develop Yourself</li>
</ul>
<strong>7. Note taking</strong>

<ul>
	<li>Note Taking</li>
</ul>
<strong>8. Data management, record keeping and filing</strong><br />
<br />
<strong>9. Appointment booking and arranging interviews</strong><br />
<br />
<strong>10. Delivering postal mail</strong><br />
<br />
<strong>11. Dictating</strong>

<ul>
	<li>Dictating</li>
	<li>Exercise Files Dictation</li>
</ul>
<strong>12. Customer service and telephone handling skills</strong>

<ul>
	<li>Customer Service Basics Over the Phone</li>
	<li>Get the facts- ask the right questions</li>
	<li>Discuss Solutions- learning to listen</li>
	<li>Dealing with difficult customers</li>
	<li>Developing Inbound &amp; Outbound Telephone Skills</li>
	<li>Hot Telephone Tips</li>
	<li>Handling Complaints and Difficult customers</li>
</ul>
<strong> etiquette</strong><br />
<br />
<strong>13. Organizing a meeting</strong>

<ul>
	<li>Organizing a Meeting</li>
	<li>Exercise Files: Organizing Meeting</li>
</ul>
<strong>14. Bookkeeping</strong>

<ul>
	<li>Introduction to Accounting</li>
	<li>Financial &amp; Managerial Accounting</li>
	<li>Taxes</li>
</ul>
<strong>15. Invoicing/petty cash</strong><br />
<br />
<strong>16. Document proofreading</strong><br />
<br />
<strong>17. Quickbooks for payroll management</strong>

<ul>
	<li>Introduction to QuickBooks</li>
	<li>Setting up the Employee Payroll</li>
	<li>Running the Payroll</li>
	<li>Exercise Files: QuickBooks for Payroll Management</li>
</ul>
<strong>18. Tips for speed reading</strong><br />
<br />
<strong>19. Creating an effective cv and cover letter</strong>

<ul>
	<li>Business Resumes &amp; Job Applications</li>
	<li>How to Gather Information for Your CV</li>
	<li>Write your CV</li>
	<li>CV Writing Tips and Layouts</li>
	<li>Different CV Formats</li>
	<li>Saving a CV to Different Formats and Online CV Banks</li>
	<li>Finishing Your CV</li>
	<li>Exercise Files: Creating an Effective CV</li>
</ul>
<strong>20. Time management</strong>

<ul>
	<li>Introduction to Time Management</li>
	<li>Fundamentals of Productivity</li>
	<li>How to Use Your Calendar Effectively</li>
	<li>Setting up Priorities and Schedule</li>
	<li>Timer Budgeting</li>
	<li>Exercise Files: Time Management</li>
</ul>
<strong>; </strong><strong>Event planning</strong><br />
<br />
<strong>21. Motivating employees</strong><br />
<br />
<strong>22. Typing speed development</strong><br />
<br />
<strong>22.</strong><strong> Administrative procedure</strong><br />
<br />
<strong>23. Microsoft word</strong>

<ul>
	<li>Introduction to Microsoft Word</li>
	<li>First Step to MS Word</li>
	<li>Text Editing &amp; Formatting</li>
	<li>Formatting Paragraph and Pages</li>
	<li>Creating Styles, Themes, Number and Bullets</li>
	<li>Columns &amp; Tables</li>
	<li>Macros and Proofing</li>
	<li>Sharing and Reviewing Documents</li>
	<li>Modify Word Document</li>
	<li>Exercise Files: Microsoft Word 2016</li>
</ul>
<strong>24. Microsoft excel</strong>

<ul>
	<li>Getting Started with Microsoft Excel</li>
	<li>Data Entering</li>
	<li>Creating Formulas and Functions</li>
	<li>Formatting</li>
	<li>Worksheet Views, Multiple Worksheets and Workbooks</li>
	<li>IF, VLOOKUP, and Power Functions, Security &amp; Sharing</li>
	<li>Data Management, Data Analysis Tools</li>
	<li>PivotTables &amp; Macros</li>
	<li>Exercise Files: Microsoft Excel 2016</li>
</ul>
<strong>25. Microsoft powerpoint</strong>

<ul>
	<li>Getting Started with Microsoft PowerPoint</li>
	<li>Working with Presentations &amp; Slides</li>
	<li>Adding Pictures &amp; Contents to Slides</li>
	<li>Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides</li>
	<li>Preparing &amp; Delivering the Presentation</li>
	<li>Reusing and Sharing Presentations</li>
	<li>Exercise Files: Microsoft PowerPoint 2016</li>
</ul>
<strong>26. Microsoft outlook</strong>

<ul>
	<li>Getting Started with Outlook</li>
	<li>Adding and Connecting Accounts, Reading &amp; Organizing Mails</li>
	<li>Creating and Sending Mail, Creating and Working with People</li>
	<li>Working with Delegates &amp; Calendars</li>
	<li>Creating Tasks and Notes, Working with Outlook Data</li>
</ul>
<strong>27. Accounting and bookkeeping</strong>

<ul>
	<li>Introduction to Basic Accounting</li>
	<li>Financial Accounting</li>
	<li>Managerial Accounting</li>
	<li>Income Taxes</li>
	<li>Introduction and Review the Financial Statements</li>
	<li>Bookkeeping Process</li>
	<li>Transaction and Accounting Equation</li>
	<li>The General Ledger</li>
</ul>
<strong>28. Bookkeeping</strong><br />
<br />
<strong>29. Budgets &amp; financial reports</strong><br />
<br />
<strong>30. Meeting management</strong><br />
<br />
<strong>31. Communication strategy</strong><br />
<br />
<strong>32. Emotional intelligence</strong>

<ul>
	<li>Introduction to Emotional Intelligence</li>
	<li>Developing Self Awareness &amp; Self-Regulation</li>
	<li>Building Awareness with Others</li>
	<li>Building Relationship</li>
	<li>Exercise Files- Emotional Intelligence</li>
</ul>
<strong>33. Administrative human resources fundamentals</strong>

<ul>
	<li>Introduction to Administrative HR</li>
	<li>Administrative Duties</li>
	<li>Recruitment and Selection</li>
	<li>Employee Performance Management</li>
</ul>
<strong>34. Employee recruitment</strong><br />
<br />
<strong>35. Management essentials</strong>

<ul>
	<li>Understanding Management</li>
	<li>Managing People &amp; Performance</li>
	<li>Managing the Business Environment</li>
	<li>Leading Up and Down the Organisation</li>
	<li>How to Create Strong Teams</li>
	<li>Motivating Your Team</li>
	<li>Enhance Your Career and Communication</li>
	<li>Leading Change</li>
	<li>Motivating Employees</li>
	<li>Building a Better Office</li>
	<li>Planning Team Building Retreat</li>
	<li>Managing Different Types of Employees</li>
	<li>Communicating Ideas</li>
	<li>Working on Projects</li>
	<li>Improving Yourself</li>
	<li>Embracing Self Improvement</li>
	<li>Reducing Friction</li>
	<li>Creativity &amp; Innovation</li>
</ul>
<strong>Benefits you will gain:</strong>

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	<li>High-quality e-learning study materials and mock exams.</li>
	<li>Tutorials/materials from the industry leading experts.</li>
	<li>24/7 Access to the Learning Portal.</li>
	<li>The benefit of applying for&nbsp;NUS extra Discount Card.</li>
	<li>Recognised Accredited Qualification.</li>
	<li>Excellent customer service and administrative support.</li>
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		'external_job_description' => '<p> Director, Customer Success APAC <p> Our Company <br> Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. <br> We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. </p><p> The Opportunity </p><p> As the Director of Customer Success for the Asia Pacific (APAC), you will play a pivotal role in interpreting and implementing the global customer success strategy within the APAC market for Adobe’s Creative and Document Cloud business. You will lead a dynamic team spanning diverse countries and cultures, driving customer initiatives to improve product adoption, forge lasting customer partnerships, and value realization for Adobe customers across the region. </p><p> What you'll do </p><ul><li> Team Strategy : Interpret and adapt the global strategy to align with the unique needs and dynamics of markets within the region. </li><li> Leadership: Lead, and inspire an impactful team of CSMs, providing guidance, mentorship, and support to drive customer success initiatives serving as a visible advocate for Adobe&#39;s values and mission. </li><li> Team Culture: Foster a culture of collaboration, accountability, and continuous improvement across a diverse set of regions. </li><li> Relationship management : Collaborate with customers and cross-functional teams, including sales, marketing, and product management, to drive alignment and enhance Customer Success Outcomes. </li><li> Long-term vision: Work closely with the APAC ecosystem to identify partnership opportunities and drive collaborative initiatives that improve customer adoption and demonstrate value to the customer. </li><li> Voice of the customer: Champion customer-centricity within Adobe, ensuring that customer insights and feedback are integrated into product development and service improvements. </li><li> Accountability and results: Monitor and analyse key performance metrics related to customer engagement, satisfaction, and retention, implementing strategies to drive continuous improvement. </li><li> Industry insights: Stay abreast of industry trends, market dynamics, and competitor activities within the APAC region, providing strategic insights and recommendations to senior leadership.  </li> </ul><p> What you need to succeed </p><ul><li> Proven 8 year+ track record of success in customer success or account management leadership roles, within the software industry; experience or background in Creative industry preferred. </li><li> Proven understanding of APAC market dynamics, cultural nuances, and business practices. </li><li> Strong leadership skills with the ability to hire, inspire, motivate, and empower teams to achieve ambitious goals. </li><li> Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence at all levels. </li><li> Strategic problem solver with the ability to translate customer insights into actionable initiatives that drive business results. </li><li> Energetic, proactive, and results-focused, with a passion for driving customer success and delivering exceptional customer experiences. </li><li> Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. </li><li> Willingness to travel within the APAC region as needed.  </li> </ul><p> Take the plunge and jump in <br> Liking what you have read and keen to jump in? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. </p>#J-18808-Ljbffr',
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Início Australia Director, Customer Success APAC

Início Australia Director, Customer Success APAC

Director, Customer Success APAC

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