Technical Account Manager

1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.1GLOBAL isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all.But that's not all. We've recently unveiled a game-changer: BetterRoaming. This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights!The RoleWe are looking for a talented customer-facing Technical Account Manager to join our Implementations Service Team.Your mission will be to provide outstanding customer service to our Customers by developing excellent customer relationships, setting customer satisfaction goals, and promoting high-quality standards and continuous improvement.What you will do:Plan and lead customer onboarding from start to finish.Support and assist customers in troubleshooting Service and Product issues.Maintain a relationship with technical customer counterparts.Manage internal stakeholders, prioritize, and unblock tasks affecting customer activities.Define and assess project risks, both technical and non-technical in nature, and effectively deploy mitigation plans.Work closely with Technology, Product and Business Development teams to understand the business requirements and ensure all the changes that need to be made considering existing feature set, gaps, and limitations.Responsible for technical, audit and process documentation update and compliance.Project Management.RequirementsWhat you will bring:Demonstrated track record in improving operational performance and managing customer satisfaction.Minimum 3 years of customer-facing project management or service delivery experience.Experience in Telecom IT or Engineering.Good understanding of management practices and techniques.Client-facing solid communication skills, with the capability to communicate at multiple levels in the organization.Ability to work in complex environments (multi-cultural/ multi-country/ geographically distributed teams).Ability to work under pressure, with a sense of responsibility and accountability for decisions taken.Working knowledge of customer service and product.Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.Experience with Remote SIM Provisioning for consumer, M2M, IoT and Entitlement Server is a plus.Why 1GLOBAL?Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions.Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished.Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated.A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving.Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

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