IT Specialist

Job Description

• Diagnose and resolve technical issues related to hardware, software, and network equipment.
• Provide remote assistance and on-site support as needed.
• Document and track all support requests and resolutions.
• Troubleshoot and resolve common IT issues such as  software installations, and network connectivity problems.
• Escalate complex issues to higher-level support teams when necessary.
• Contribute to knowledge base articles and documentation to improve efficiency and problem-solving.
• Cabling Installation and termination works .
• Install and configure CCTV system. 

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ years of experience in technical support or help desk role.
• Certified N+ is preferred. 
• Certified MCSA is preferred. 
• Certified CCNA is preferred. 
• Strong understanding of computer hardware and software.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Experience with ticketing systems and remote support tools.