Customer Service Administrator at Fitness Center

• Ensure proper administration of the gym including signing up or cancelling memberships.
• Provide membership sign-up information and explain membership terms.
• Disallow non-members or those with outstanding matters to enter.
• Collect and record all stock and payments.
• Investigate and communicate accordingly if fouls are committed.
• Effectively assist in all member enquiries complaints and requests.
• Communicate gym updates and membership matters to members using our SMS and e-mail system.
• Inspect and maintain cleanliness and tidiness of the gym and office environment daily.
• Inspect to ensure all equipment is functioning and well-maintained.
• Inspect camera recordings to ensure gym rules are respected and take corrective actions if they are not.
• Work within Level Up Fitness's Standard Operating Procedures.
• Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own.
• Contribute to delivering a great experience to members and guests.

; JOB REQUIREMENTS:

• Must have a cheerful and friendly personality with a tendency to smile often.
• Availability to work weekday 1pm-10pm and Saturdays 1pm-6pm.
• Proficiency in English is required and fluency in other languages is a bonus as the candidate will interact with customers from diverse backgrounds.
• Familiarity with basic functions of Microsoft Excel.
• Ideally some form of education in Hospitality/Tourism/Hotel Management Sports Science and Management or an equivalent field.
• No gym or fitness experience required
• Prior experience in related fields such as retail, services, hospitality is preferred but fresh graduates will also be considered.