Detalhes do emprego
Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.Job DescriptionJOB PURPOSE:The role holder is responsible for processing activities related to cards (FAB & DF) as per the approved SOPs, within the agreed TAT and as per the agreed SLAs.5. Job ContextOperational Delivery:Posting all financial and non- financial transactions.Inputting Role on Card Management & Banking systemsDocument Management & Filing / scanningFollowing approved SOP & DOA when processing customers' requestEnsure all requests processed are accurate, error free and as per customer instructions / voucher details and no breach of the SLAs.Ensure all customer instructions / voucher received are processed within the pre-defined TATAny other task assigned / adhoc activities to be performed as per line managers instructionSupporting new initiatives and implementationsParticipating in card related system testing for enhancements and new systemsEnsure customers data / documents are protected from the public and secured against fraud by following proper access rightsProvide support to line manager as & when requiredTimely escalation of exceptions / deviations to authorizerEnsure necessary checks/ controls are documented / implemented in all processes adhering to Compliance in order to eliminate/mitigate risk and achieve positive Audit ratingsEnsuring obtain approvals as per bank Delegation of Authority prior to processing requests / entriesProactively raise and discuss Operational Issues and new ideas to improve processes with line managerSuggest a process improvement to increase productivity and cost effectivenessEnhance knowledge by enrolling into training and development course.Maintain KPI and Productivity reportsBanks Values (Knowledgeable, Adaptable, Collaborative, Enterprising and Responsible) are understood properly and practiced & ensure the team is inculcated with FAB Core value and put to practice within the department.Internal CollaborationCoordinates with other units / departments to ensure customers' requests / vouchers are processed within a timely mannerAuthorities:As delegated by AVP / line manager - Card OperatioinsQualificationsBachelor's degree or related discipline.2 years of experience in a bank with exposure to Cards Operations and Customer Services, with at least 1 year in a similar position
#J-18808-Ljbffr Management & Operations
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